IT Support Technician
Crossfire Consulting
IT Support TechnicianJoin a dynamic team supporting mission-critical operations at the DCAS Testing Center. As an IT Support Technician, you will provide hands-on technical support in a fast-paced testing environment, ensuring reliable computer systems and exceptional user support for exam operations.IT Support Technician ResponsibilitiesProvide dedicated onsite support for desktop computers, laptops, printers, peripherals, and related hardware at the DCAS Testing Center.Install, configure, update, and maintain Microsoft Windows and Apple macOS systems.Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.Deploy and configure desktops, laptops, handheld devices, printers, and other endpoint devices.Perform routine system administration and support end users with computer-related issues.Evaluate hardware and software solutions and provide technical recommendations.Coordinate with internal departments to support projects while minimizing operational downtime.Document technical issues, resolutions, and support activities accurately.Provide support at other MTA locations as needed.Move and lift IT equipment when required.IT Support Technician QualificationsRequired Qualifications4–6 years of IT support experience in a desktop support or technical support environment.Strong knowledge of PC hardware, software, printers, and peripheral devices.Experience supporting Microsoft Windows, Microsoft 365, Outlook, and related Office applications.Familiarity with Apple macOS operating systems.Experience with Active Directory administration and basic networking equipment.Knowledge of Ethernet cabling and TCP/IP networking.Strong troubleshooting, communication, and customer service skills.Ability to work onsite and provide weekend support whenever exams are scheduled.Ability to lift and move computer equipment as needed.Preferred QualificationsExperience with Oracle client-based applications.Experience with Windows Autopilot or other device provisioning solutions.Experience with CAD software and technical drawings.CompTIA A and/or Network certifications.The IT Support Technician position requires a 37.5-hour work week and is based onsite at the DCAS Testing Center, Brooklyn, NY. This IT Support Technician role offers the opportunity to support a critical public-sector testing environment where reliability, responsiveness, and technical expertise are essential.We look forward to reviewing your application!
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