Sr. Customer Success Manager Contentstack
HelpfulRemote
This senior customer success role manages a portfolio of roughly 20-25 enterprise accounts representing over $5M in annual recurring revenue. You’ll act as the main strategic contact across the customer lifecycle, building multi-year success plans, leading executive business reviews, and connecting product adoption to measurable business outcomes for major brands. Candidates should bring 8-12 years in customer success, account management, enterprise SaaS sales, renewals, or similar customer-facing work, with a track record of owning retention and expansion targets. Strong executive communication skills, familiarity with composable/MACH architecture and APIs, and experience with CRM and CS tools like Salesforce and Gong are expected, along with comfort using AI tools in daily work. The role is remote and open to candidates based in the USA, working as a senior individual contributor who also mentors other CSMs and collaborates with sales, product, and marketing teams. #J-18808-Ljbffr HelpfulRemote
Vacancy posted 20 hours ago
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