Senior Agriculture Field Technician

Job Description

Purpose:

Independently performs advanced diagnostics, service repairs and maintenance work on customers, as well as dealer-owned, agricultural and/or turf equipment or other work as assigned by supervisor.

Responsibilities:

• Performs advanced diagnostics and repairs on agricultural, compact construction equipment, and/or consumer and commercial turf equipment, as well as Ag Management Solutions (AMS) products

• Participates in Service training programs required for the development of skills and knowledge

• Maintains current knowledge of John Deere and competitive products

• Maintains condition of vehicles, inventory, tools, and equipment

• Maintains a clean work area and performs work in a neat and orderly fashion

• Follows all safety rules and regulations in performing work assignments

• Completes all reports, forms, and tasks required in conjunction with work assignments, including researching and requesting parts needed

• Accounts for all time and all material used in performing assigned duties according to dealership processes and business system

• Communicates professionally and effectively with manufacturers, team members, and customers when needed

• Maintains 90% or above labor performance

• Will perform diagnosis and repair in the field

• May provide delivery services when needed

• May conduct or support customer clinics

This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

Qualifications & Skills

• Education: High School Diploma or equivalent experience required; Associates degree preferred

• Experience: 5+ years of professional experience performing service repairs

• Skills: Ability to perform advanced repairs and maintenance using special tools and equipment following technical manual procedures, proficient oral and written communication skills, ability to use Service Advisor and basic computer functions, advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural, compact construction equipment, and/or turf equipment
  Provide tools needed to perform job duties (Specialty tools are owned and provided by dealership)

• Excellent skills in operating vehicles and equipment used for diagnostic purposes.

• Ability to lift at least 75 lbs. repeatedly

• Valid insurable driver’s license required

• Must possess or have ability to obtain valid medical DOT card within two weeks of employment

• Working Conditions: Ability to work extended/flexible hours that may include some scheduled Saturdays