Senior VSC Auto Warranty Claims Lead

We are a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. If this sounds like you, we would love to hear from you! We are seeking a highly skilled and detail-oriented VSC Level 3 Claims Adjuster to join our team. As a VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for accurately assessing and processing extended warranty claims, ensuring compliance with company policies and procedures, and providing exceptional customer service to all stakeholders involved. What We Offer Competitive compensation with bonus/incentive potential Payroll processed weekly with direct deposit Healthcare options including medical, vision, and dental 401(k) savings and retirement plans Life insurance Paid time off Growth opportunities What We Are Looking For Equivalent experience in Claims Administration or a related field 5+ years of recent experience in automotive claims administration or a similar role Strong understanding of automotive systems, components, and repair processes Familiarity with warranty regulations, guidelines, and best practices within the automotive industry Exceptional attention to detail and analytical skills Excellent communication and interpersonal skills Ability to handle multiple claims while maintaining accuracy and efficiency Proficiency in using claims management systems and software Strong problem-solving and decision-making abilities Ability to work independently and collaboratively in a team environment. High level of professionalism and attention to detail Pass drug screening and background check Proactive, reliable, and trustworthy Takes pride in their work and enjoys working as part of a team Protects the organization's value by keeping information confidential Self-starter, needing little or no supervision Overview of Responsibilities Actively participate in daily planning and assignments of claims. Assist in mentoring team members - answer adjuster questions, coach on claims processes; audit team members claims for accuracy. Ensure Customer Service Standards are met with regard to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor daily adjuster claims activity to ensure balanced claims loading of adjusters and reassign tickets/claims if necessary. Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. Verify claim information, including coverage, eligibility, and supporting documentation. Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. Accurately and efficiently process claims within established timelines. Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. Maintain accurate and organized claim records and documentation. Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims‑handling procedures. There are ample opportunities for growth within the company and potential advancement opportunities! Join us and take the next step in your career! Apply now and become part of our dynamic team. #J-18808-Ljbffr INTEGRO