Business Systems Analyst

Bethune-Cookman University

Job Title: Business Systems Analyst

Division: Center for Information Technology (CIT) Enterprise Applications & Solutions (EAS)

Reporting Structure: Director of Enterprise Strategy and Operations

JOB SUMMARY:

The Business Systems Analyst supports the administration optimization and implementation of the Universitys core enterprise systems within EAS. This position bridges the gap between end users and technology translating operational needs into actionable system configurations workflow improvements and data solutions aligned with institutional priorities.

The analyst works across enterprise platforms including the ERP/SIS (Jenzabar) the LMS (Canvas) the Human Capital Management System (Paycor) and related institutional tools. The analyst supports system implementations participates in cross-functional project teams produces institutional reports and develops documentation and training resources that enable faculty staff and administrators to work effectively within the Universitys digital environment.

This position operates under the direction of EAS leadership and surfaces findings recommendations and escalations through appropriate supervisory channels in support of the Universitys institutional technology strategy.

ESSENTIAL FUNCTIONS:

Enterprise System Administration and Support

The analyst maintains the day-to-day operational health of the Universitys core enterprise platforms ensuring systems are configured accessible and performing reliably in service of the campus community.

• Perform system administration tasks across core enterprise platforms including Jenzabar Canvas Paycor and integrated applications.
• Manage application-level system configurations user account provisioning role-based access controls and system parameters in alignment with institutional policy and vendor guidance routing changes through the Director and CIT change management protocols.
• Monitor system health identify issues that affect data integrity or platform performance and coordinate resolution efforts with vendors or technical staff.
• Maintain accurate system documentation including configuration records data dictionaries and administrative guides.

System Implementation and Project Support

The analyst participates actively in enterprise system implementation projects contributing functional and analytical expertise across the full implementation lifecycle.

• Participate in enterprise system implementations including requirements gathering configuration testing training coordination and post-launch support.
• Collaborate with functional stakeholders across campus to document current-state business processes and define future-state workflows aligned with system capabilities.
• Develop test plans execute user acceptance testing (UAT) and document defects and resolutions during implementation phases.
• Coordinate with EAS leadership and cross-functional teams to ensure implementation milestones are met on schedule and within scope.

Business Process Analysis and Requirements Development

The analyst conducts structured analysis of administrative and academic workflows translating operational needs into clear specifications that inform technology decisions.

• Conduct structured analysis of existing workflows to identify inefficiencies and opportunities for technology-driven improvement.
• Develop detailed functional and technical requirements documents to support procurement integration planning and system enhancement requests.
• Facilitate requirements-gathering sessions with department stakeholders translating operational needs into clearly documented specifications.
• Prepare impact assessments and feasibility summaries to support informed decision-making by EAS leadership.

Reporting Query Development and Business Intelligence

The analyst develops and maintains reporting solutions across enterprise source systems and business intelligence platforms combining direct database querying with front-end analytics delivery to provide reliable actionable data in support of institutional planning compliance and decision-making.

• Write and maintain SQL queries stored procedures and ad hoc scripts against enterprise source system databases including Jenzabar Paycor Canvas and related platforms to extract transform and validate institutional data.
• Develop maintain and distribute standard and ad hoc reports using source-system reporting tools and SQL-based query environments to support institutional planning compliance and executive decision-making.
• Validate and audit report outputs to ensure data accuracy consistency and alignment with institutional definitions tracing discrepancies back to source system data when needed.
• Translate reporting requirements from functional stakeholders into query logic and data models and document the methodology and source-system mapping for each solution.
• Assist in maintaining the institutional data dictionary and supporting data governance processes coordinated through EAS and the Data Governance Campus Community.

Integration and Data Coordination

The analyst supports data exchange processes between enterprise systems working to ensure data flows accurately across the Universitys technology ecosystem.

• Support data exchange processes between enterprise systems including data imports exports and scheduled transfers in coordination with Infrastructure & Integration Services (IIS) and vendor-managed integration services.
• Identify data quality issues at integration points and work with EAS leadership and technical resources to document and resolve root causes.
• Assist in validating data flows between systems to ensure accuracy and consistency across the institutional technology ecosystem.

End-User Training and System Enablement

The analyst serves as a primary training resource for enterprise systems supported by CIT developing and delivering training across the full portfolio of institutional platforms and ensuring that faculty staff and administrators have the knowledge and proficiency to use technology effectively.

• Develop and maintain end-user training materials quick reference guides knowledge base articles and process documentation for enterprise systems and reporting tools supported by CIT including Jenzabar Canvas Paycor Microsoft 365 Freshservice and other institutional platforms.
• Design and deliver instructor-led and self-service training sessions for faculty staff and administrators covering enterprise application workflows reporting tools and system-specific processes.
• Coordinate with IT Services (ITS) Information Security Services (ISS) IIS and other CIT departments to identify training needs across the full CIT service portfolio and ensure coverage gaps are addressed.
• Develop role-specific training tracks that reflect the distinct system access workflows and reporting needs of different campus user groups including administrative staff faculty and student employees.
• Maintain awareness of system updates new feature releases and process changes across CIT-supported platforms developing and distributing timely training updates to affected user populations.
• Serve as a functional point of contact for escalated support inquiries related to enterprise applications coordinating resolution through appropriate service channels and using support trends to inform future training priorities.
• Surface training gaps adoption challenges and user proficiency concerns to EAS leadership with recommendations for addressing institutional readiness across the campus community.

Vendor and Stakeholder Coordination

The analyst coordinates with enterprise system vendors and institutional stakeholders to ensure system needs are addressed and cross-functional relationships are maintained.

• Coordinate with enterprise system vendors on support cases system updates and enhancement requests ensuring issues are documented and tracked to resolution.
• Liaise with functional departments including Enrollment Management Finance Human Resources and Academic Affairs to understand system needs and align technology support accordingly.
• Prepare meeting documentation project status summaries and communication materials as directed by EAS leadership.

Supervisory Responsibilities

This position does not carry formal supervisory authority. The Business Systems Analyst may provide functional guidance to student workers or temporary staff supporting EAS project activities as directed by EAS leadership.

Other duties as assigned. Nights and weekends may occasionally be required to meet the strategic objectives of the University.

MINIMUM EDUCATION and EXPERIENCE:

The position requires a bachelors degree in Information Systems Business Administration Computer Science or a related field or an equivalent combination of education and directly relevant work experience. Candidates need a minimum of two (2) years of experience in a business systems analyst systems administrator or functionally equivalent role including demonstrated experience supporting enterprise software platforms in an administrative or implementation capacity. They must be proficient in data analysis report development and working with structured data from enterprise systems including demonstrated experience writing SQL queries or using comparable source system query languages. Candidates must be able to translate complex technical concepts and system capabilities into clear accessible documentation and communication for non-technical stakeholders. The position also requires strong organizational skills with the ability to manage multiple projects and priorities simultaneously; effective written and verbal communication skills including experience facilitating meetings and preparing professional documentation; and the ability to work independently and collaboratively within a team environment.

QUALIFICATIONS:

Preferred Qualifications

• Masters degree in Information Systems Business Administration Computer Science or a related field.
• Experience working within a higher education environment with familiarity with the operational functions of a college or university.
• Experience with Jenzabar ERP/SIS Canvas LMS Paycor or comparable enterprise platforms used in higher education.
• Experience designing and delivering end-user training programs for enterprise systems including developing instructional materials and facilitating sessions for diverse user populations.
• Familiarity with Power BI or comparable business intelligence platforms sufficient to support Decision Support Services (DSS) when analytical and reporting capacity demands cross-functional assistance.
• Experience supporting or participating in enterprise system implementations including requirements gathering UAT and go-live activities.
• Understanding of data governance principles and experience maintaining data dictionaries or system documentation.
• Knowledge of project management principles and experience working within structured project frameworks.
• Industry certification in a relevant area such as CBAP (Certified Business Analysis Professional) ITIL or equivalent.
• Familiarity with Historically Black College or University (HBCU) institutional contexts and resource-conscious operating environments.

Knowledge Skills and Abilities

Systems Thinking: Understanding of enterprise system ecosystems and the ability to evaluate how changes in one platform affect data flows user workflows and reporting across the institution.

Analytical Problem-Solving: Ability to assess complex operational challenges identify root causes and develop practical technology-grounded solutions in coordination with EAS leadership.

Stakeholder Translation: Capacity to bridge technical and functional perspectives articulating system capabilities in terms that resonate with non-technical stakeholders and translating departmental needs into precise system requirements.

Data Integrity: Commitment to accuracy and consistency in data management with methodical attention to validation documentation and the maintenance of institutional data standards.

Process Orientation: Disciplined approach to documenting workflows capturing requirements and maintaining system records ensuring institutional knowledge is preserved and accessible.

Collaborative Service: Strong interpersonal and communication skills with the ability to build effective working relationships across institutional divisions and CIT departments advancing shared outcomes without relying on positional authority.

Technical Proficiency: Working knowledge of enterprise platform administration SQL query development and source system reporting tools with the ability to write and maintain queries against enterprise databases engage effectively with vendor support teams and technical resources and provide supplemental analytical support to adjacent CIT departments when needed.

The University does not discriminate on the basis of race color national and ethnic origin sex retaliation marital status religion or disability or any other applicable local state or federal regulation. Inquiries regarding provisions for persons with disabilities equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at .

The university reserves the right to modify job descriptions at any time in its attempts to improve the operations of the university

Required Experience:

IC