Guest Service Administrator

Job Description Job Description Position Purpose: The overall responsibility of the Guest Service Administrator is always to uphold a professional image by providing excellent customer service and overall leadership to both stylists and guests. Responsibilities also include administrative duties and managing of facilities as defined.

Principal Duties and Responsibilities:
• Manage high volume of inbound calls in a timely manner
• Effectively communicate and respond actively with all employees on a day to day basis
• Follow all Elle Marie Intelligent verbiage scripts while handling inbound calls.
• Maintain a clear understanding of all promotional programs and marketing and advertising efforts
• Communicate any pertinent information regarding guests to Stylist and Management Teams
• Client Issues – discuss problems with guests, answer questions and present “win-win “solutions
• Adhere to all company policies and procedures.
• Create a positive and engaging experience with every guest you speak with.

Knowledge and Skills Required:
• Energetic, motivated, sales driven with a warm, bubbly personality, positive attitude and strong work ethic
• Friendly and easy going
• Ability to multi-task
• Strong work ethic and attention to detail; with the ability to organize
• Excellent customer service skills
• Strong PC skills
• Must be able to multi-task and have Excellent verbal skills
• Team Player, Dependable and Organized
• Strong Communication and interpersonal skills
• Neat in appearance
• Must have a flexible work schedule and able to work evenings and weekends
Company Description Family Founded. Employee Centered. Education Based. Community Driven. Elle Marie Hair Studio is a full-service hair salon with with locations serving Alderwood/Lynnwood, Mill Creek/Bothell, Lake Stevens/Snohomish, and Woodinville. We specialize in on-trend hair color, haircuts, balayage, and hair extensions. Company Description Family Founded. Employee Centered. Education Based. Community Driven. Elle Marie Hair Studio is a full-service hair salon with with locations serving Alderwood/Lynnwood, Mill Creek/Bothell, Lake Stevens/Snohomish, and Woodinville. We specialize in on-trend hair color, haircuts, balayage, and hair extensions.