KEY HOLDER

Job Description

Job Description

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals

• Actively develops new clients by finding new ways to enhance and develop business

• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

• Effectively captures client data for connecting with clients and building relationships

• Completes outreach to connect with clients on a regular basis

• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

• Upholds all brand values and relationship values

• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects and store priorities in a timely manner

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

• Acts as the manager on duty when scheduled, to support all business functions

• Ensures accuracy of all POS procedures

• Understands and performs all POS functions accurately, professionally and within Company guidelines

• Opens and closes the store - performing all tasks to Company standard and compliance

• Resolves client issues and requests in an efficient manner and with a sense of urgency

• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards