SAP AMS CLIENT DELIVERY MANAGER Subcontractor

SAP Application Managed Services Support

Primarily responsible for day-to-day SAP application managed services support for multiple customers. They apply well-honed consulting, service delivery management skills to ensure quality of support delivered and customer satisfaction.

Essential Functions:

• Managing all support needs for multiple assigned customers
• Build/manage relationships with key customer stakeholders
• Conduct new customer onboarding
• Help build/maintain customer specific change control procedures
• Ticket triage, resource management, invoice management and other management activities for assigned customers
• To work closely with all necessary parties involved to ensure success of the AMS support practice
• Partake in the deliverable development of the AMS setup
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.
• Developing and presenting conclusions and recommendations to senior client management
• Overseeing the quality of deliverables
• Managing executive level client relationships
• Leading, coaching, developing and supervising the efforts of junior staff

Required Qualifications, Experience and Skills:

• At least 7 years of IT management experience
• 5 years of leadership responsibility managing mid to large size teams and influencing senior level management and key stakeholders
• Experience managing an SAP implementation or support team with small and midsize enterprises (SMBs) is a preferred
• Ability to multi task, handling multiple tickets with multiple customers and prioritize appropriately
• Interpersonal skills: strong presentation/communication/facilitation/leadership skills (oral and written)
• Ability to work independently, guide clients, understand business processes and work cohesively with project team members.
• The ability to effectively operate independently and in a team environment
• Outstanding verbal and written communication skills including presentation skills (MS PowerPoint, Visio) and oral presentation skills including presentation and facilitation
• An MBA or other relevant advanced degree is preferred

Working Conditions:

• Home office
• Occasional travel to customer sites is required