Financial Aid Advisor

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.


Job Category: Academic Staff

Employment Type: Regular

Job Profile: Financial Aid Advisor

Job Summary:
The Advising & Outreach Team within the Office of Student Financial Aid at UW-Madison is seeking a Financial Aid Advisor that enjoys making connections with students, families, and campus partners about financial resources available to them. The ideal candidate will have a passion for meeting diverse audiences and be willing to learn and explain complex federal regulations to broad audiences in a manner easy to understand. As part of the advising team, the incumbent will assist in meeting current and prospective students and families to discuss financial aid options. They will serve as advisor on duty on a weekly rotation assisting our frontline services Team, and lead in responding to emails in a timely manner using CRM. The incumbent will assist in meeting outreach requests in alignment with our mission of increasing accessibility and diversity across campus while serving as a liaison to different campus/community partners.

Key Job Responsibilities:

• 5% Unique Responsibility: Serves as liaison to identified schools/colleges and specific student populations

• 10% May hire, train, and supervise student employees

• 50% Serves as point of contact for students and associated individuals about financial aid information and processes

• 5% Unique Responsibility: Demonstrates commitment to the University's mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected

• 5% Unique Responsibility: Contributes to the University mission through service on ad hoc or ongoing committees on or off campus

• 5% Unique Responsibility: Contribute to office policy and procedures updates by regularly attending meetings, webinars, conferences and professional development opportunities on financial wellness and federal financial regulations to stay current with policy changes/updates

• 20% Performs outreach related to financial aid

Department:
The Division of Enrollment Management (DEM) believes in our ability to contribute towards an ecosystem of innovation. Through this relentless desire for bold ideas, DEM leads a comprehensive strategic enrollment approach to attract, enroll, support, and graduate the most talented students. We foster equitable and seamless experiences, value research in practice, engage in responsible stewardship, provide inclusive support, collaborate, and increase access to higher education to accomplish our goals. With students firmly at the center of our actions, decisions, processes, and services, our work helps to deliver the impact of UW-Madison as a world-class institution that enriches communities across the globe.

The Division is comprised of a dedicated team of over 400 team members and includes the Office of Admissions and Recruitment, the Office of Student Financial Aid, the Student Success Through Applied Research (SSTAR) Lab, the Office of the Registrar, and the Office of the Vice Provost for Enrollment Management. DEM invests in the professional growth of our team members and is committed to the highest standard of service for students, colleagues, visitors, and other partners.

Compensation:
The minimum salary is $54,000. Salary is determined by the experience and qualifications of the finalists.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Required Qualifications:

• Strong public speaking skills with demonstrated experience in creating and presenting information in a variety of learning styles
  
• Ability to explain complex systems and procedures in an accessible and easy to understand manner
  
• Strong organizational and interpersonal skills with an ability to work collaboratively
  
• Should be able to work well under pressure while managing multiple high-priority tasks simultaneously
  
• Comfortable with working with a diverse group of people. Ability to work occasional night and weekends, and occasional travel.
  

Preferred Qualifications:

• Ability to speak Spanish preferred.
  
• Demonstrated ability to build relationships with campus and community partners.
  
• Familiarity of financial aid processes and regulations
  

Education:
High School Degree preferred

How to Apply:
To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area.

• Cover letter

• Resume

Your cover letter and resume should highlight how your skills and experience align with the qualifications listed above. The hiring committee will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates.

A criminal background check and a misconduct reference check will be conducted on all finalists.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.

Contact Information:

Ann Bradshaw, HR Associate Director

View email address on click.appcast.io

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE

Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.