HVAC Location Manager

Job Description Job Description Location Manager – Residential HVAC Installation TopLine Heating & Air Starting at $85,000 (Base $85K–$95K Bonus Potential) Full-Time | Monday–Friday Flexibility (Some Saturdays Required) Join Our 5-Star, Family-Oriented Team At TopLine Heating & Air, we’re growing fast and looking for a goal-oriented, high-achieving Location Manager who thrives in a fast-paced, field-driven leadership role. If you’re passionate about delivering exceptional customer service, leading high-performing teams, and driving operational excellence—we want you on our team. What We Offer Medical benefits starting the 1st of the month after hire 401(k) with company match Paid vacation & paid holidays Paid training & career development Company vehicle fuel card Company phone & laptop Strong, supportive, family-oriented culture Position Overview The Location Manager – Residential HVAC Installation owns full operational execution for our residential installation division. You will ensure all scheduled installs are completed on time, on budget, and done right the first time. This is a field-first leadership role—you’ll lead from job sites, coach teams in real time, and build a culture of accountability and performance. Key Responsibilities Install Execution & Performance (COTIF Ownership) Own performance using COTIF (Complete On Time In Full) Ensure installs: Start on time Are completed same-day when scheduled Meet quality & professionalism standards Eliminate install rollovers, callbacks, and warranty issues Ensure accurate job closeouts for revenue reporting Crew Leadership & Accountability Lead 3–15 installation crews (14 team members) Set daily expectations for: Load-up & departure times Job completion standards Conduct job site visits, ride-alongs, and coaching sessions Address underperformance quickly: Coach → Correct → Replace Warehouse & Inventory Control Oversee warehouse operations and coordination Ensure accurate job staging and stocked trucks Maintain inventory through cycle counts & full audits Eliminate shortages, shrinkage, and disorganization Warranty & Quality Control Track and reduce install-related callbacks Enforce 1-year install quality standards Drive continuous improvement through root cause analysis and training Financial & Operational Discipline Ensure accurate revenue reporting through job completion Own key metrics: Revenue vs. projection Callback & rollover rates Enforce Accounts Receivable collection processes in the field Customer Experience Ensure clean, professional job sites (booties, drop cloths, etc.) Monitor customer satisfaction and resolve escalations quickly Team Development & Culture Build a culture of ownership, urgency, and accountability Develop team members: Helpers → Leads → Leaders Promote top performers and address low performance Key Performance Indicators (KPIs) COTIF (Primary Metric) Install & warranty callback rates Install rollover rate Revenue accuracy Inventory variance AR collection compliance Safety adherence What You Bring 3 years of HVAC installation or field leadership experience Proven success managing crews and job site execution Strong knowledge of residential HVAC systems & install processes Ability to lead in the field and make real-time decisions Excellent communication, coaching, and conflict resolution skills EPA Certification Valid Driver’s License Ability to train full HVAC installations Leadership Traits for Success Ownership mindset—no excuses, only solutions Field-driven—lead where the work happens Direct communicator—clear, firm, and constructive High urgency—fast-paced and results-driven Process-oriented—build scalable systems Performance-focused—results over activity Compensation Structure Base Salary: $85,000 – $95,000 Quarterly Bonus (target ~10% annually): 70% COTIF performance 20% Inventory control 10% Safety Ready to Lead and Make an Impact? If you’re a driven HVAC leader ready to take ownership of operations and build a high-performing team, apply today and grow with TopLine Heating & Air. ZRaa415a4b-8b21-40fc-a65c-70d2b25ca29a