Customer Experience Specialist

Our client is a growing, service-focused insurance agency looking to add a Customer Experience Specialist to their team. This role is focused on helping clients understand their coverage, solving problems, and delivering a high level of service through clear communication and follow-through. What You’ll Do: Support clients with service requests, policy changes, and questions Communicate with clients via phone, email, and text Proactively reach out when needed to explain changes or provide support Ensure tasks are completed accurately and in a timely manner Help identify opportunities to better protect clients (additional coverage, reviews, etc.) What Success Looks Like: Consistent, clear communication with clients High level of accuracy in processing requests Strong follow-through on open tasks Timely responses to client needs Willingness to proactively communicate when appropriate Who This Role Fits Well: You take pride in doing things the right way You’re comfortable communicating with people and building trust You stay organized and follow through on tasks You’re dependable and take responsibility for your work You’re open to learning and growing in your role Previous experience in a customer service, insurance or sales/phone-based role a plus, but not required. This position offers the opportunity to grow within the agency, including potential advancement into a leadership role over time. #J-18808-Ljbffr EMK Recruiting