Client Success Weekend Associate

Job Description

Job Description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

 

Who We Want

As a Client Success Weekend Associate, you’ll be responsible for mastering the fundamentals of operational excellence. You’ll handle daily operations for both existing and new client accounts, focusing on load building, appointment scheduling, shipment tracking, and providing timely updates to internal and external stakeholders. Your role will involve honing these skills and expanding your responsibilities as you grow within Client Success. You must be detail-oriented, customer-focused, proactive, think critically, and be able to work independently as well as collaboratively across departments.

What You’ll Do

• Manage incoming calls and initiate outbound calls to carriers and drivers to confirm arrivals and communicate important information.
• Become an expert in Arrive Logistics’ standard operating procedures, transportation management systems, and tools for shipment tracking.
• Oversee the daily load board, including data entry for load building, scheduling, tracking, and load closure to ensure smooth operations with a focus on accuracy and timeliness for customer accounts..
• Coordinate pickup and delivery appointments with shippers and consignees within your customer’s network.
• Provide effective communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, or obtaining tracking updates.
• Proactively communicate with customers about any delays in shipments.
• Understand the customer’s committed lanes and when to accept or reject loads tendered by the customer.
• Build knowledge of the industry and Arrive operations, pursuing continuous educational opportunities.
• Develop relationships with customer contacts through timely and professional communication.
• Collaborate with the Business Development (BD, Client Success (CS), and Carrier teams to resolve issues and deliver best-in-class service.
• Maximize profitability by evaluating appointment times, load flexibility, and other factors to secure the best rates.
• Prioritize exceptions and work with the Carrier team to provide timely updates to customers.
• Work proactively with management to identify and address potential aging concerns for customer shipments.

Qualifications

• Bachelor’s degree in a relevant field (preferred).
• Proven commitment and work ethic in a school or work setting.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Strong communication and interpersonal skills, both verbal and written.
• Confident in taking verbal/written instructions and executing tasks independently.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

The hourly rate for this position is $22.60/hour. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. 

 

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact View email address on us.fitly.work for verification.