Service Technician

Purpose:Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.Key Responsibilities:Performs diagnostics and repairs on John Deere equipment and technologyMentors Service Technician Trainees and Service TechniciansConducts or supports customer clinicsPerform diagnostics and repairs in the field as requiredAccountable for billable time and assigned work ordersResponsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of informationMay participate in John Deere University Training programs required for the development of skills and knowledgeOperates and maintains vehicles, tools and equipment required to perform job responsibilitiesMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsMaintains current knowledge of John Deere and competitive productsAll other duties as assignedExperience, Education, Skills and Knowledge:Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferredExperience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialtyExperience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipmentExperience operating vehicles, tools, and equipment for diagnostic purposesExperience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferredExperience working cooperatively in a team environmentExperience communicating effectively verbally and in writingMust have an adequate toolset to perform job responsibilitiesHigh School Diploma, GED, or equivalent experience required; Associate degree preferredValid driver’s license required #J-18808-Ljbffr Gt&e Llc