Service Advisor

Service AdvisorWe are a family owned and operated Ford Dealership in search of a Service Advisor for our company with 100+employees. Join our Team and become part of the Marcotte Ford Family!We are looking for an entry level or experienced Automotive Service Advisor to add to our team. The Service Advisor is responsible for scheduling the repair work for the shop, writing the work orders for the shop, preparing estimates for repair work, explaining the maintenance requirements to the customer and working with factory warranty and extended warranties. Experience a plus but is not required.Job Type: Full-timePay: $45,000.00 - $90,000.00 per year (negotiable based on experience)Job Description:Ascertains automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; checking vehicle maintenance recordsPrepares repair orders (RO) by describing symptoms, problems, and cause discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemProactively and consistently communicates with customers regarding status of their vehicle using preferred communication method (text, email, phone)Verifies warranty and service contract coverage by examining recordsDevelops estimates by costing materials, supplies, and labor; calculating customer’s paymentMaintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportationUpdates job knowledge by participating in educational opportunities; reading manufacturers’ publications.Upholds organizations reputation and standards as outlined in employee handbookThe right candidate should possess:Exceptional customer service skillsPositive, friendly attitudeExcellent oral & written communication skillsThe ability to work in a fast-paced environmentBe a team playerBasic computer skillsBasic phone skillsBenefits:401(k) with MatchHealth, Dental, Vision InsuranceGroup Life InsuranceVoluntary additional life, LTD, Accident, Critical Care, Hospital insurancePaid time offPaid HolidaysEmployee DiscountWork Anniversaries & MilestonesSchedule:Monday to FridayNo Weekends or NightsSupplemental pay types:Bonus payLicense/Certification:Driver's License (Required)Work Location: One locationWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.