Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2015 and is a close-knit team of four who value strong relationships and a supportive work environment. Before becoming an agent, I worked as a State Farm team member, which gave me a clear understanding of what it takes to build a successful office and support a team effectively.

I attended the University of Wisconsin and am a big sports fan. That competitive spirit and teamwork mindset carry into the way we approach our goals and support one another. We stay involved in the community through local initiatives and donations to charities and sports teams. Giving back and staying connected locally is important to us.

Our team enjoys PTO, paid holidays, health benefits, licensing reimbursement, and a strong focus on work-life balance. We believe in working hard while still maintaining a positive and flexible environment.

Our culture is relaxed and fun, but we’re serious about growth. We’re looking for someone who is motivated in sales, personable, and comfortable talking with others. A self-starter who isn’t afraid to make mistakes and learn from them will thrive here. If you’re driven, outgoing, and ready to grow, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andy Lesar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.