Patient Outreach Representative Tucson

Patient Outreach Representative

Purpose:

The Patient Outreach Representative is a critical role at P3 Health Partners that helps ensure our patients are educated and scheduled for the care they need. This role manages outbound and inbound calls with our patients to help them schedule office visits with their PCP an in-home assessment or on our mobile clinic units. Additionally this role is essential to educating our patients on their Medicare Advantage benefits chronic condition and quality screening opportunities connecting them with other resources and providing meaningful patient experience.

*Must be able to work Pacific Time hours.

Primary Responsibilities:

• Handles 60 outbound and inbound calls daily from patients in a dynamic call center/office environment and at times back-to-back phone calls.
• Address patient needs with may include complex benefit questions resolving issues education members and delivering best in class member experiences.
• Educate patients on their Medicare Advantage benefits current quality screenings needed and chronic conditions that need to be addressed.
• Schedule patients for chronic care and quality gap visits with our affiliate care delivery organizations in home assessments and/or mobile clinic units.
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
• May coordinate patient transportation and make referrals to other departments as appropriate.
• Maintain performance and quality standards based on established call center metrics
• Multi-task utilizing double monitors for data entry phone etiquette and use of resources while maintaining proper guidelines.
• Maintain minimum standards for the department for quality and quantity of calls made and received.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma GED or equivalent experience
• Proficiency with Microsoft Office applications particularly Outlook MS Teams and Excel
• 1 years of customer service experience
• Effective verbal and listening communication skills

Preferred Qualifications:

• Bilingual fluency in English and Spanish
• Prior outbound/inbound call center experience
• Prior health care experience and knowledge of healthcare terminology
• 1 years of experience in Medicare and HMO environment

Work Location & Schedule
This role offers a hybrid work arrangement. Candidates will follow our hybrid schedule working in office three days per week.

Pay range: $19-23/hr depending on experience

Required Experience:

Unclear Seniority