Customer Service Administrative Assistant

Job Description

Job Description

Job Title: Customer Service - Administrative Assistant

Direct Hire
Location: Taunton, MA
Salary: $50,000 – $62,000 per year
Employment Type: Full-Time

To Apply: Please send your resume to View email address on ziprecruiter.com

 

Job Summary

The Customer Service Representative is responsible for delivering excellent day-to-day service to customers while supporting internal administrative operations. This role serves as a key point of contact for clients and plays an essential role in ensuring

smooth office functionality.

 

Key Responsibilities

Customer Service

• Serve as the primary point of contact for customer inquiries
• Respond to customer questions via phone, email, and in person
• Resolve issues efficiently and professionally
• Assist with processing orders, returns, and service requests
• Maintain and update customer account information

Office Administration

• Manage incoming calls, emails, and mail distribution
• Support daily office operations including scheduling, filing, and correspondence
• Maintain office supply inventory
• Keep accurate records and databases
• Perform general administrative duties and help maintain a clean, organized office environment
• Prepare reports, documents, and presentations in collaboration with senior team members
• Assist with operational documentation such as job folders
• Support onboarding of new employees and assist with employee inquiries

 

Required Skills & Qualifications

• High school diploma or equivalent required (Associate’s or Bachelor’s degree in Business preferred)
• 3–4 years of experience in customer service and/or administrative roles
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and/or Google Workspace
• Excellent organizational and multitasking abilities
• Strong problem-solving skills and attention to detail

  

Preferred Qualifications

• Experience with Microsoft Excel
• Familiarity with QuickBooks
• Knowledge of office management tools and procedures
• Ability to work both independently and as part of a team

 

Join Kelly Services and take the next step in your career with a stable, full-time opportunity offering competitive pay and growth potential. Apply today!

 

To Apply: Please send your resume to View email address on ziprecruiter.com

 

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.