Sr. Director/VP Client Solutions and Design

Director Client Solutions And Design

As a Director Client Solutions and Design, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

The Sr. Director/VP, Client Solutions & Design will interface between the Client, Sales, Operations, Client Services and Information Technology teams to ensure successful design and implementation of Valeris programs that support our clients and their patients. This role also has a heavy internal focus on process improvement and quality, ensuring best practices are captured and recycled back into new program launches.

Responsibilities

• Partner with the Valeris Sales team to ensure a clear understanding of the concept design while addressing the patient journey and brand strategy specific to the patient program.
• Work proactively with the sales and market consultant (SME) teams early in opportunity definition to understand and recommend efficient solutions focused on quality, speed to market and internal cost margins.
• Assess program complexity and divide workload accordingly across the team of Designers and Implementation Project Managers. (IPM)
• Facilitate and manage program assignment meetings with senior leadership, divide your team's work according to capacity, skillset and professional developmental goals.
• Work with the team on creating design playbooks and project manager checklists that cover our operational capabilities and steps needed on how to implement those services, ensuring consistency.
• Serve as expert resource for the team to address questions pertaining to program design and project management.
• Work with the IPM's on program timelines and checklists to ensure consistent communication and processes for all program launches.
• Maintain larger focus on Tier 1 account launches and program implementations.
• Ensure client program designs coincide with custom and non-custom work to ensure adherence to target profit margins. Update program pricing quotes in CRM system as scope and details of programs mature in the process.
• Measure quality of launches through data analysis of tickets; work to improve team processes, checklists and design playbooks accordingly.
• Maintain and improve the library of artifacts for the Designers and IPM's. Ensure standards are followed and socialized.
• Collaborate with internal operational stakeholders to ensure the team is current on new or updated Valeris services, capabilities and process changes.
• Maintain a knowledge base for cross functional team training, onboarding and sharing of best practices with client services, working with internal operational stakeholders.
• Continually increase Valeris efficiency and effectiveness by applying lessons learned from previous programs' designs into each new project and maintain documentation of process changes.
• Any other related tasks assigned by immediate supervisor.
• Build and maintain strong operational relationships with other Valeris departments
• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• Bachelor's degree and/or 5+ years of demonstrated strong performance in designing of copay and or HUB programs.
• Strong Knowledge of Valeris' solutions, internal processes, operating tempo, and marketplace is required.
• Knowledge of Project Management techniques (e.g. SDLC/Agile/Extreme Programming, etc.), professional IT services, quality management and cross-functional team management is essential.
• Negotiation skills that can guide the client's decision in-line with best practices and Valeris capabilities.
• Mastery of facilitating cross functional meetings (which may include clients, vendors and/or internal stakeholders) to desired results.
• Demonstrated ability to break down technical concepts into technical and non-technical language and communicate to Clients and internal team stakeholders.
• Passion for providing excellent customer service, strong interpersonal and leadership skills, and the ability to operate effectively in a matrix environment.
• Demonstrated capacity and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority.
• Conducts continuous process improvement and incorporates change management processes.
• Experience in team building, performance management and individual coaching.
• Ability to prioritize workload based on competing demands.
• Strong analytical skills, detail oriented, ability to effectively listen to and resolve customer issues.
• Ability to travel up to 10% of the time to visit key clients or company internal initiatives.