Technical Support Specialist

Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).

Title: TeleOperations Specialist (Technical Support Specialist) - Contract

Pay Rate: $25/hr (W-2) plus benefits (listed below)

Training & Work Schedules:

• Candidates can choose between the AM or PM training shift (first 8 weeks)

• AM: Mon - Fri, 9:30am - 6:00pm

• PM: Mon - Fri, 5:30pm - 2:00am

Official Schedule (after training):

• Specific shifts will be given 2 weeks before the end of the 8 week training period, but you MUST be available from 1:30am - 2:00am.

• After the training period, you will be assigned an initial shift, which will be one of the following: 1:30am - 10:00am, 10:00am - 6:30pm, 12:00pm - 8:30pm, or 5:30pm - 2:00am.

Job description: Our client, an innovative, on-demand autonomous ride-hailing company, is seeking to hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the "human-in-the-loop," bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities:

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation

• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines

• Assist in gathering performance metrics and reporting observations to improve system functionality

• Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface

• Follow company protocols and regulatory requirements to maintain high operational standards

Requirements:

• 2+ years of experience in operations, technical support, software testing, or a similar field

• Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles

• Excellent driving history and no criminal history

• Excellent written and verbal communication skills

• Willingness to work flexible shift hours

Bonus Qualifications:

• Experience with QA testing or working in the autonomous vehicle industry

• Bachelor's degree in STEM, analytics, or related field

• Basic understanding of data analysis to help build out and analyze metrics

• Strong familiarity with video game-style controls or simulation software

Benefits:

• Pre-tax commuter benefits

• Employer subsidized health care benefits

• Flexible Spending Account for healthcare-related costs

• Short and long term disability coverage and life insurance

• 401k package