General Manager

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Training & development

About the Role

Lead the Pack at Scenthound!

As a Scenter Manager, you are responsible for driving membership growth, revenue performance, and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment.

This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers.

What You’ll Do

Sales & Revenue Leadership

Own and drive membership sales and engagement

Drive top-line revenue through memberships, add-on services, and retail (secondary focus)

Educate pet parents on the value of routine hygiene and preventive wellness

Marketing & Community Engagement

Leverage marketing leads to drive trial visit scheduling

Build brand awareness through local store marketing, partnerships, and grassroots efforts

Represent Scenthound in the community through events, outreach, and relationship-building

Team Leadership & Development

Lead, coach, and manage a team of approximately 6–10 team members

Interview, hire, onboard, coach, and make termination decisions when necessary

Conduct daily huddles to align the team on goals, priorities, and performance

Manage staff productivity, scheduling, and utilization

Create a positive, accountable, and growth-oriented team culture

Operations & Experience Management

Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards

Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up

Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion

Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals

Ensure accurate execution of the SCENT Check process as a core educational and sales tool

Maintain oversight of inventory, cleanliness, and facility standards

Uphold all safety protocols, operational procedures, and brand expectations

Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness

What We’re Looking For

A proactive, results-driven leader with a strong sales mindset

Experience in sales and marketing, preferably in:

Retail or hospitality

Membership-based businesses

Grassroots or local marketing

Proven people management and leadership experience

Experience managing a retail location and overseeing daily operations

Strong communication skills with the ability to educate, persuade, and motivate

Comfortable working in a customer-facing, dog-centered environment

Dog or pet experience preferred but not required

Ideal Attributes

Outgoing and confident

Curious and eager to learn

Compassionate with dogs, customers, and team members

Coachable and open to feedback

Organized, adaptable, and calm under pressure

Why Join Scenthound?

Competitive salary plus performance-based bonuses

Clear career pathing with advancement opportunities (Area Manager and beyond)

A fast-growing, mission-driven company focused on dog wellness and safety

Ongoing training, coaching, and professional development

A supportive team culture built on growth, accountability, and care

About Scenthound

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

If you are a motivated leader who thrives on sales, team development, and making a meaningful impact, we want you on our team. Apply today and grow your career with Scenthound.