Relationship Manager

Relationship ManagerLyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.Lyra Technology Group is looking for a full-time Relationship Manager to join the team at one of our operating companies in Nashville, TN. The Relationship Manager is the single point of contact for the client and is responsible for all aspects of the client relationship, including a thorough understanding of the client's business.Your work as the Relationship Manager includes several components:Client Communication & SupportRespond to direct client communicationsFollow up on escalated tickets to accurately communicate status to clientProactively interact with clients to stay current on their business needsListen to understand client needs and escalate issues as requestedServe as a client resource for compliance, regulatory, and technology questionsAccount ManagementConduct timely Technology Business Reviews (TBRs) with existing clients to expand business and ensure continued relationshipManage service quotes, contracts, lease agreements, and SLAs for the entirety of the client relationship lifecycleAssist clients in proactively budgeting for current and future technology needsDeliver onsite and virtual presentations showcasing how Company products and services demonstrate value to the client's businessOrder & Project ManagementManage the full order process: spec work, create quote and cost justification, obtain client approval, prepare necessary paperwork, and coordinate with administrative and service teams to complete orders, schedule installs, and communicate with clientsWork closely with the PMO to accurately communicate project status, gather needed information, and follow up on outstanding issuesSystems & ReportingEnter all client-related work activity into ConnectWise to ensure accountability and accurate reportingConsistently maintain ConnectWise with information needed by all departments to successfully care for clients and opportunitiesReview open tickets, SmileBack, and BrightGauge for areas of improvement or concernBusiness DevelopmentDevelop a deep understanding of client needs and propose additional technology solutions to meet those needsProactively reach out to clients to share new knowledge, products, or services that may be of valueInternal CollaborationWork closely with technical team leaders to establish and maintain strong working relationshipsPrepare and present client overviews during daily huddles so the internal team can better understand the client and how to best support themParticipate in open house and networking events on occasionOur ideal Relationship Manager has the following qualifications:Education & ExperienceBachelor's degree or equivalent work experience desired2+ years of successful inside or outside sales or account management experience; technical sales preferredProven track record of managing client commitments, negotiating, and closing salesClient Relationship SkillsAbility to establish, grow, and maintain long-term client relationshipsDemonstrated success in developing client relationships that result in additional salesStrong understanding of client sales dynamics and the needs of small to medium-sized businessesIndustry KnowledgeBasic understanding of the Managed Services Provider (MSP) business modelFamiliarity with how SMB clients operate and make technology decisionsCommunication & Interpersonal SkillsExcellent verbal and written communication skills, including telephony and active listeningStrong interpersonal, negotiation, and client care skillsAbility to prepare clear written communications and professional materialsOrganization & AdaptabilityExcellent organizational and presentation skillsAbility to multi-task, adapt quickly to change, and perform well in a fast-paced environmentAbility to work both independently and collaborativelyTechnical SkillsTechnology savvy with proficiency in standard business softwareThe targeted base compensation for this role is $75,000-$80,000 and will operate out of Nashville, TN in a hybrid model. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you.