Service Technician II

Position Title: Service Technician II Reports To: Field Supervisor or General Manager Location: 7291 Cottage Hill Rd, Mobile, AL 36695 Responsibilities Work under general supervision to perform residential and/or light commercial service and maintenance calls. Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner. Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories accurately and timely. Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks. Complete routine maintenance and equipment cleaning as needed or required. Deliver and remove parts and equipment needed to complete service work. Use a hand‑held device to record all required information on customer calls, complete all forms and paperwork neatly, timely, and accurately, and collect payment from customers. Communicate with dispatch to ensure accurate status reports of activities and availability while on duty. Provide excellent customer service and sustain high levels of customer satisfaction. Promote products and services to the customer, and report replacement product sales leads to the Sales and Service Coordinator. Ensure company property, vehicles, and tools are used, maintained, and properly accounted for. Represent the company professionally, honestly, and ethically in all business matters and activities. Follow standard procedures and processes, ensuring the company vehicle is properly stocked, returning defective warranty parts to the branch, and replenishing vehicle stock as needed. Perform similar or other duties as needed or assigned. Maintain regular, reliable attendance. Health & Safety Roles And Responsibilities Report any unsafe acts, conditions, and hazards to the direct supervisor or manager immediately. Report any contravention of legislation or company policy, procedure, or program to the direct supervisor or manager immediately. Correct substandard acts or conditions within the area of control. Use and maintain appropriate personal protective equipment (PPE) as prescribed by company programs or procedures. Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn. Comply with the general rules as prescribed by company programs or procedures. Operate devices or equipment as prescribed by company programs or procedures. Participate in any safety initiatives, teams, or committees. Report all injuries or incidents as prescribed by company programs or procedures immediately. Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents. Do not perform acts that may endanger the safety or well‑being of others. Do not engage in pranks, contests, or rough boisterous behavior. Work in compliance with applicable legislative requirements. Desired Skills And Qualifications High school diploma or GED with additional training and at least 2 years of experience in HVAC, plus technical training certification. Must possess all valid licensing or certification required by federal, state, provincial, or local governmental laws or regulations for the geographic work area. EPA and safety certifications required. Skilled at servicing heating, air conditioning, and ventilation equipment and related accessories. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment. Proficient at properly starting up and balancing airflow, and properly aligning belts and pulleys on all systems with little to no supervision. Proficient at installing a basic duct fitting. Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision. Effective communication skills to resolve customer issues, complaints, or concerns. Effective and efficient time‑management and organizational skills. Valid driver's license with an acceptable driving record. Available to work flexible hours and on‑call shifts as needed. Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; able to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300‑lb load capacity rated ladders with a 30‑lb tool belt. Natural or corrected vision sufficient for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds. Benefits Competitive pay with incentive and bonus opportunities. Generous PTO: 24 paid days off in the first year; 29 days after the second year. Career‑growth opportunities across the U.S. Company‑sponsored medical, dental, and vision insurance programs. Company‑provided smartphone, tablet, uniform plan, and tool replacement program. Internal Training Academy. 401(k) retirement savings plan with company matching contributions. Company‑paid life insurance and options for you and your family. Short‑term and long‑term disability insurance options. Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs. Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. #J-18808-Ljbffr Service Experts