Service Center Manager

Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world‑class manufacturers, we are an industry‑leading value‑added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us maintain that commitment as we continue to grow. In this position, you will oversee day‑to‑day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands‑on operational duties to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you! Responsibilities Managing internal service center operations to meet/exceed P&L objectives Championing the development of leadership competencies that drive individual and team goals Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well as measuring the results Hiring, training, and developing service center personnel Assisting account managers in the identification, acquisition, and retention of customers Managing inventory, receivables, expenses, and profit/loss accounting Reviewing and completing monthly reports as well as overseeing petty cash balancing Ensuring that customer relations are maintained at a high level Utilizing key metrics to evaluate and recommend best practices for operations Managing vendor relationships Creating a positive, dynamic, and fun work environment Requirements Strong, motivational leader with strong administrative, project management, and mentoring abilities Highly detail‑oriented with solid analytical and problem‑solving skills Excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter High school diploma or GED Solid understanding of financial and accounting concepts Computer proficiency and the ability to quickly learn our ordering system Industrial sales / distribution experience, preferred Service center experience, preferred ERP / SAP experience, a plus Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr