Project Manager (Bethesda,MD)

Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will provide oversight of the project for 100+ employees in a contact center environment. Will oversee the start-up and transition activities, review project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client.

Duties and Responsibilities:

• With the support of the Team Leads, will be responsible for overseeing personnel management at the worksite. Will coordinate staff on/off-boarding with the COR, collect/report staff absences, review time reporting, and be available to the COR for communications.
• Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met as a condition of PM will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met as a condition of employment.
• Accomplishes call center human resources objectives by coaching, counseling, and disciplining employees; communicating job expectations; and enforcing policies and procedures.
• Will interface regularly via one-on-one, phone, email, and/or teleconferences as appropriate to promote open, two-way communication with employees and the government representative(s).
• Will review employees timesheets for accuracy and final approval.
• Will perform on-going review of employee quality and productivity using the production logs, quality audits, training surveys, and feedback provided from customer.
• Will provide regular feedback to staff concerning their actual performance compared to standards and specifically address those employees who are not meeting the standards.
• Will be responsible for managing contract support employees’ performance and day to day task.
• Will be managing risks and issues that might arise over the course of the program life cycle, as well as take measures to correct them when they occur.
• Will establish daily communication with the COR and government customer designee to enhance visibility in workplace issues, reinforce employee commitment and proactively manage any problematic situation.

Unique Military Healthcare Systems/Procedures: 

Specific military systems include, but are not limited to: The CHCS, MHS GENESIS, AHLTA, ICD programs, government data repositories such as P2R2 Virtual Analyst, M2 Data Mart, EDW, Population Health Operational Tracking and Optimization System, DMLSS, Medical Expense and Performance Reporting System, CMS, Defense Pharmacy System, Radiology and PACS, Automated Business System and Commanders’ Resource Integration System.

Requirements

The qualified candidate:

• Must be a U.S. Citizen.

• Must have a Bachelor’s degree or higher degree with a number of years of relevant experience of project management. Equivalent combinations of education and experience may be qualifying if approved by the requesting location and the Contracting Officer.

• Possess knowledge of standard office administrative practices and procedures, including the use of standard office equipment to accomplish clerical statistical and data entry tasks in the support of the administrative work of the office.

• Must display proficiency in the Suite of Microsoft Office Products (Word, PowerPoint and Excel are essential).

• Possess strong planning, and problem-solving skills.

• Have the ability to negotiate and handle issues with tact and diplomacy.

• Have the ability to work with a wide range of individuals throughout the NCR Market.

• Possess the ability to understand a of group dynamics and relationship management.

• Possess effective communication skills, both oral and written.

• Possess demonstrated experience and skills in planning, directing, and coordinating work activities of call center personnel preferred.

• Have the ability to work effectively with client and management team.

• Have the ability to find innovative ways to resolve problems.

• Must be able to read, write, speak, and understand English.

• Must possess proven leadership skills.

• Must have superior customer service and organizational skills.

• Must have experience in managing large projects, of 100+ resources. 

• Must be highly organized, detail-oriented with strong organizational skills and ability to work effectively and independently with a positive attitude.

Benefits

Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Ivyhill is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity) , national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.