Service Advisor (Honda)

Service AdvisorNorm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is motivated to deliver excellent customer service while achieving performance goals.What You'll Do:Greet guests as they arrive in the Service driveAdvising customers on maintenance and repair options, including upselling additional services when appropriatePreparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelinesCollaborating with the service technicians to relay customer concerns and ensure accurate service executionMaintaining detailed records of customer interactions, services performed, and parts used, as well as managing service historyCommunicate empathetically with guests about their vehicleProvide timely follow-up progress of each repair order and contact guests with repair changesAnalyze quality control reports and maintain a high Customer Service Index ScoreProcess monetary transactionsWhat You'll Need:Full time availability. You'll also need to be at least 18 years old.Previous Service Advisor experience requiredA valid driver's license and acceptable driving recordCreative, positive, team player attitudeAbility to analyze situations and make win-win business decisionsHonesty, empathy, and exceptional communication skillsLeadership skills in team-based and independent settingsBenefits & Employee Perks:Medical, Dental, Vision, and Complimentary Life Insurance401k Matching and FSATuition ReimbursementPaid Time Off (accrues)Supplemental Insurance (Hospital, Accident, Critical Illness)Discounts on Vehicles, Services, and PartsTips for a Successful Application & Interview Process:Bring Your Best Resume – Upload your most recent version so we can see all you've accomplishedDress to Impress – First impressions count. Dress professionally and bring your authentic selfRescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is keyEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.