Field Manager

Field Manager, Customer ServiceQXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.As a Field Manager, Customer Service at QXO, you will be responsible for delivering on company commitments in the field by managing pre- and post-installation jobsite activities for both window and door operations. This role serves as a key liaison between ABS and builders, ensuring quality installation, accurate field measurements, proactive issue resolution, and excellent customer service in new single-family home construction.Pre-Construction / Pre-Walk ResponsibilitiesReceive scheduled job sites and complete pre-walks 1–2 weeks prior to installation.Review plans via OneDrive using a mobile device in the field.Complete digital pre-inspection walk sheets for windows and doors.Inspect rough openings (ROs), framing, and overall job readiness.Identify and document issues including measurements, defects, or discrepancies.Mark problem areas clearly on-site when necessary.Take photos of issues in mobile Field application.Communicate findings proactively to Superintendents and Installation Department.Ensure issues are addressed prior to installation.Perform lot-specific take-offs and verify material requirements.Installation & Field CoordinationAct as the primary point of contact between ABS and builders/superintendents.Coordinate with Order Entry, Service/Warranty, and Installation departments.Submit Extra Purchase Order (EPO) requests when builder-related issues arise.Identify and communicate additional material needs.Approve Extra Purchase Orders (EPOs) for add-ons or field changes.Request material pickups through Order Entry.Ensure all work aligns with customer specifications and building codes.Post-Installation / Post-Walk ResponsibilitiesConduct post-walk inspections after installation.Review pre-walk notes to confirm all issues were resolved.Complete installation quality checklists.Identify installation defects.Document issues with photos and notes.Submit service or fill-in tickets for corrections.Communicate issues to key stakeholders.Ensure timely resolution of outstanding issues.General ResponsibilitiesMaintain proactive communication with builders and internal teams.Train and support new Field Managers when required.Research causes of recurring issues.Follow safety procedures and report unsafe conditions.Perform daily vehicle inspections.Manage multiple projects and deadlines effectively.Perform additional duties as assigned.What You'll Bring2+ years of experience in construction or building materials.Strong understanding of window and door installation practices.Ability to read and interpret blueprints.Proficiency in measurements and basic math.Microsoft Office skills (especially Excel).Strong communication and problem-solving skills.Ability to manage multiple tasks and deadlines.Effective communication both verbal and written.Preferred QualificationsHigh school diploma or equivalent required; associate or bachelor's degree in Business, Management, or a related field preferred3–5 years of progressive customer service, inside sales, account support, or related experience preferredPrevious supervisory or people-leadership experience preferredExperience within building materials, construction supply, wholesale distribution, manufacturing, or a related industry preferredExperience managing customer orders, fulfillment issues, returns, credits, and delivery coordinationFamiliarity with ERP, CRM, order-management, or customer service systemsProficiency with Microsoft Office applications, including Outlook, Excel, and WordExperience monitoring customer service metrics or implementing process improvements is a plusWork Environment and RequirementsFrequent work on construction sites with exposure to noise, heat, humidity, and machinery. Occasional extended hours required.Ability to lift, stand, walk, and sit for extended periods across job sites and facilities.What You'll Earn401(k) with employer matchMedical, dental, and vision insurancePTO, company holidays, and parental leavePaid training and certificationsLegal assistance and identity protectionPet insuranceEmployee assistance program (EAP)QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.