Unit Ambassador- SMC Emergency Center

Unit Ambassador

The Unit Ambassador is responsible for: patient related clerical activities, departmental clerical duties, computerized order entry procedures, and other unit activities, as assigned. The Unit Ambassador must be able to provide and understand the specific communication needs of patients, families, and visitors. The Unit Ambassador will collaborate with Leadership in developing and implementing the Spartanburg Regional Healthcare Systems, Mission, Goals and Values.

Knowledgeable in use of and response to Facility Alert, Medical Alert, Medical Emergency Systems, as well as enter trauma orders into Epic.

Minimum Requirements

Education

• High School Graduate or GED
• Completion of Unit Secretary Course or equivalent healthcare experience to include Medical Terminology

Experience

• N/A

License/Registration/Certifications

• Heart Saver

Core Job Responsibilities

• Demonstrates proper business and telephone etiquette and sound judgment in receiving and placing calls
• Basic Computer Skills
• Assists patients by answering call lights in person, and helping with requests when able or notify nurse or PCA/CCA/EST in a timely and courteous manner
• Pass warm washcloths before meals, for quiet time or at bedtime to prepare patients for mealtimes and sleep hours
• Welcomes and greets patients upon arrival to the unit and rounds on patients every 3 hours
• Delivers meals/snacks, water and ice in a timely manner and assists patients with other comfort needs
• Straighten Rooms - clear off bedside table; help keep rooms tidy
• Knowledgeable in use of and response to Facility Alert, Medical Alert, Medical Emergency Systems
• Proactive in addressing potential needs of patients
• Remains committed to unit, department and division goals
• Attends continuing education classes for improvement offered at Spartanburg Regional Healthcare System.
• Reports risk management concerns to appropriate person
• Adheres to system wide standards of behavior
• Maintain minimum level of supplies for unit and/or patient care area
• Answers questions and directs visitors/family in a courteous manner
• Other duties as assigned