Water Distribution Technician

Water Distribution Technician

Water is a big part of our everyday lives. We need about 11 to 15 cups a day to stay healthy, and since our bodies are around 60% water, it's no surprise. At home, we use anywhere from 80 to 100 gallons daily—for drinking, cooking, cleaning, and more. Ensuring that water is safe and reliable is an important job that makes a real difference.

As a Water Distribution Technician for the City of Wilsonville, you'll be part of a small, dedicated team that operates, maintains, and repairs one of our most essential systems. Your work will help ensure that residents and businesses have consistent access to clean water every single day.

This role is about more than technical skills. It's about service, problem-solving, and working closely with the community. You'll assist residents with water-related concerns, perform system repairs, and take part in proactive maintenance to keep things running smoothly.

We're looking for someone who's dependable, detail-oriented, and genuinely interested in public service. You'll be joining a team that values growth, teamwork, and delivering real results for the community. We offer training, mentoring, and support to help you build your career.

This position might be perfect for you if:

• You want to make a distinct contribution to the community you serve.
• You're highly organized and can juggle multiple projects and tasks.
• You're looking for a team committed to your growth through training, mentoring, and team-building opportunities.
• You enjoy working with others to teach and pass on your knowledge.
• You have a strong commitment to superior customer service.
• You want to join a forward-thinking team that will bring the best out of you.
• You thrive in a fast-paced environment… there's never a dull moment here!

If you're someone who thinks differently, expects more, and doesn't want to settle for the status quo, Wilsonville is the place for you.

Ready to apply? Please complete all sections of the application and fully answer the supplemental questions. Additional information about the role's essential functions and qualifications can be found below.

Responsibilities

The Water Distribution Technician performs a variety of journeyman level work in maintenance, repair, and operation of the City's water distribution system. This position reports directly to the Utilities Supervisor, but the incumbent may receive direction from other Public Works Supervisors, the Public Works Director and/or Engineering Division Managers. At the request of the Supervisor, this position may direct the work of temporary employees and assist other divisions. The Water Distribution Technician performs a full range of duties required to ensure that the City's water distribution system is maintained in good working condition while providing excellent customer service and protecting the public health of the community. Responsibilities include performing a wide variety of tasks in a timely manner, including inspection, maintenance and repair of the water distribution system.

• Inspects water distribution infrastructure to assess general condition and ensure compliance with City construction standards.
• Maintains water distribution infrastructure consistent with industry-related operations and maintenance practices.
• Performs plan review, punch list development and final inspections as needed for City infrastructure maintained by the Utilities Division.
• Performs utility locating for all city owned utilities.
• Retrieves data, maintains accurate records and files, assists contractors and city staff as required to locate underground city owned utilities according to the OUCC/OUNC Standards Manual.
• Installs, repairs or replaces water main, water service lines, water meters/boxes/lids, fire hydrants, blow offs, air reliefs and other water distribution appurtenances.
• Performs work orders and various customer service tasks such as troubleshooting and investigating customer concerns, checking for leaks, locking/unlocking water meters and reading meters upon request.
• Operates and maintains reservoirs, wells, instrumentation, chemical delivery systems, control valves, flow meters and booster pumps.
• Monitors SCADA system to manage operating parameters and reservoir levels.
• Delivers customer service notices and turns water services ON/OFF as needed.
• Performs routine landscaping duties around water meters, hydrants, valves, meter vaults, air reliefs and utility easements.
• Performs tasks related to annual utility maintenance programs, including valve actuation, water main flushing, hydrant maintenance, cathodic protection, leak detection and water meter replacements.
• Identifies cross connections and potential cross connections with the public water system; works with the Building Division to ensure deficiencies are corrected.
• Mitigates public hazards related to ice and snow during inclement weather.
• Provides support to City and/or interagency response to hazardous materials spills, vehicle accidents and environmental incidents.
• Operates trailer mounted hydro-excavator and combination cleaner truck.
• Completes assigned tasks, collects data and manages asset records using the City's approved asset management program.
• Performs water quality monitoring and sampling as mandated by the Oregon Health Authority and USEPA.

Equipment Operation and Maintenance

• Safely operates equipment necessary to perform work.
• Performs routine inspection and maintenance necessary for the efficient and safe operation of the equipment (safety inspection, grease and oil, hydraulic systems, etc.)
• Correctly operates equipment and vehicles to reduce waste, limit noise pollution, and maximize effectiveness.
• Promptly reports equipment and vehicle problems to Fleet Services personnel.
• Use desktop computers and mobile devices in accordance with City policy.

Department Organization

• Effectively communicates orally and in writing with employees from all departments and outside agencies to efficiently coordinate and implement the work program.
• Effectively communicates with the general public in order to coordinate work and provide general information in support of City activities.

Assists other divisions and completes other tasks as assigned. Customer Service Standards for Employees

These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers.

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Qualifications

Education: High school diploma or GED Experience: Requires at least 3 years combined experience in construction, operation and/or maintenance of water, wastewater or stormwater systems. Alternatively, the same requirement may be met with 2 years combined experience and 1 year of relevant post high school education in Water & Wastewater or closely related field. Certifications/Licenses: Possess or obtain within six (6) months of hire

• Water Distribution Level 2
• Cross Connection Specialist Certification
• Oregon Commercial Driver's License – Class B with tanker endorsement
• First Aid, CPR, AED Certification
• Flagger's Card (traffic safety)