Business Analyst

$60 per hour

Axelon

Pay Rate: $60 per hour, W 2 only
Duration: 6 Month Contract
Location: Fairfield, CA
Work Mode: Remote (Candidates must reside in the US and support 8-5pm PST hours)

Responsibilities:

Establish and maintain a department-wide alert rationalization framework.
Define and enforce alerting standards including severity definitions, required metadata, and routing rules.
Act as gatekeeper for determining alert routing to 24x7 Eyes-on-Glass, on-call engineering, or ticket creation.
Establish a consistent approach to cataloging response instructions for every actionable alert.
Define and publish KPIs that demonstrate alerting health and operational performance.
Coach service teams on best practices and drive adoption of observability patterns.

Requirements:

Minimum 5 years in IT Operations, SRE, Observability, Monitoring Engineering, or Incident Management.
Experience with common monitoring/observability tools such as Splunk, AppDynamics, Dynatrace, Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch, or ServiceNow Event Management.
Strong understanding of incident response workflows and operational coverage models.
Excellent stakeholder management and ability to drive standards across teams.

Preferred Skills:

Experience designing or operating an Operations Command Center / NOC / SOC-style "eyes-on-glass" model.
Familiarity with ITIL Event Management, SRE principles, and service reliability practices.
Experience with automation for alert enrichment, correlation, and routing.
Background in governance frameworks and operating rhythm design.

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Vacancy posted 5 hours ago

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