Credentialing Specialist

Credentialing SpecialistsCredentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following:Duties & Responsibilities:View, manage, and check daily appointments in time trade scheduling toolPerform enrollment and issuance of identification cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID CardsPerform certificate rekey, pin reset, and card updatePerform card inventory and log cards on the Credential Inventory Tool (CIT)Store cards in a lockable container (file cabinet)Contact employees and contractors to schedule pick-up and activate SmartIDIssue PAC Cards and Access CardsIssue pocket commission credentials, collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destructionKeep a log of cards issued and collectedPerform registrar and activator duties as requiredPerform card custodian dutiesMail SmartID Cards to Light Activation Kit OperatorsApplicant communications regarding credential statusTake photos, capture digital signatures, and assemble pocket commission inserts, and other ID media duties as directed by ICAMPerform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be requiredOther duties as assignedKnowledge, Skills, and Abilities (KSAs):Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.Knowledge of PII handling and federal credentialing policies.Skill in managing daily credential operations, workstations and equipment.Strong customer service and communication skills.Skill in preparing and submitting daily site reports.Strong attention to detail and documentation accuracy.Ability to follow federal credentialing standards and procedures.Minimum/General Experience:Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.Minimum Education:High School Diploma, or equivalentARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.