Lead Trailer Technician

Lead Trailer Technician

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Lead Trailer Technician serves as the primary on-site customer contact in the absence of a supervisor or manager, serve as the on-site operational lead by prioritizing work execution, supporting issue escalation, reinforcing safety standards, and ensuring customer commitments are met. This role supports the scheduling and coordination of all trailer pickups and deliveries, performs ongoing maintenance and sanitation and cleaning services throughout the rental duration, and transports and sets up all types of trailers including restroom, shower, and related trailers at customer locations. The Lead Trailer Technician works closely with local leadership to resolve customer issues and ensure trailers are properly maintained, operational, and returned to the USS branch at the end of the rental period. This role provides day-to-day operational leadership and field-level decision support but does not carry formal people management or disciplinary authority.

Essential Functions

• Transport, deliver, set up, service, break down, and retrieve all types of trailers including restroom, shower, and combo trailers at customer and event locations in accordance with scheduled work orders.
• Perform required servicing, maintenance, and janitorial support on trailers throughout delivery, rental duration, and pick-up, ensuring trailers remain safe, clean, and fully operational.
• Troubleshoot and resolve issues encountered during delivery, servicing, or pick-up, including basic electrical, plumbing, and HVAC-related concerns.
• Serve as the primary on-site customer contact in the absence of management, resolving service issues and escalating concerns as appropriate to ensure customer satisfaction and contract compliance.
• Support dispatch and leadership by identifying field-level constraints, recommending routing or workload adjustments, and communicating real-time conditions that may impact service execution.
• Conduct daily pre-shift & post-shift vehicle inspections & report deficiencies to the shop immediately. Also, report improper operation, faulty equipment, and unusual conditions to the Operations Supervisor/Manager.
• Support accident investigations by gathering information and completing required documentation.
• Assist with Safety tailgate meetings as needed.
• Serve as a resource to drivers regarding vehicle issues encountered by the Driver Vehicle Inspection Report (DVIR) and reports issues to members of management and safety.
• Support the onboarding, training, and re-training of new and existing drivers and technicians, including reinforcing standard work and best practices.
• Act as a positive role model by promoting professionalism, accountability, and teamwork across the trailer division.
• Maintain telephone or radio contact with dispatch to receive additional instructions, changes to work locations, etc.
• Complete and maintain required truck logs and documentation in compliance with state and federal regulations.
• Perform other duties as assigned to support operational, safety, and customer service objectives.
• In the absence of a supervisor or manager, serve as the acting team leader, providing leadership support to Trailer team members by.
• Assisting with maintenance decisions and issue escalation.
• Providing guidance during incidents or accidents.
• Distributing and reinforcing leadership, safety, and operational communications to the team.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL A, B or C).
• Team-driven and highly focused with multiple tasks going on at the same time.
• Customer Service
• Teamwork
• Organization
• Communications
• Decision Making and Problem Solving
• Basic plumbing, electrical, and HVAC troubleshooting
• Ability to assess trailer readiness and serviceability in the field

Physical Requirements

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand
• Understand the speech of another person
• Hear sounds and recognize the difference between them
• Walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40lbs from your waist to your shoulders
• Lift 30lbs from the floor to your head
• Crouch and squat
• Push 100lbs and pull 100lbs horizontally

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$23.00 $30.33 / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

United Site Services