Senior Customer Success Manager - Enterprise New York City, USA

Senior Customer Success Manager - Enterprise New York City, USA Senior Customer Success Manager (Enterprise) Location: New York | Department: Revenue | Employment type: Full Time Salary: $100,000-110,000 About the job The Enterprise Customer Success team at GWI helps clients achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. What you’ll be doing Establish and maintain strong relationships with key stakeholders and end users. Consult clients on how to solve challenges and achieve desired outcomes with GWI. Create success plans to document and track the achievement of desired outcomes. Identify and support growth opportunities with account management counterparts. Pull, interpret, and deliver regular usage reports for each account. Collaborate with the global team to develop and execute strategies for lapsed user engagement, create onboarding collateral, and provide project support. Accurately forecast risk with account manager and develop a plan to mitigate. Work closely with internal teams to deliver custom projects and strategic workshops. Act as the voice of the customer and channel feedback to relevant departments. About you Experience in a Customer Success or Account Management role. Strong interpersonal skills and experience building internal and external relationships. Strong analytical skills with high attention to detail. Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption. Ability to bring data to life with stories and present with confidence. Passion for building trust and communicating effectively with customers. Ability to work autonomously and seek improvements in ways of working and processes. Natural ability to switch between roles and wear different hats. Highly organized and able to juggle multiple tasks with competing deadlines. Customer‑focused mindset, with the ability to relate to clients and understand their issues while delivering a high level of customer service. Nice to Have Experience working in a Customer Success or Support team. Experience at a SaaS business or with market research/audience profiling data. Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk. What We Offer Time to recharge – 23 days’ annual leave, paid sick days, and office closures over the holidays. Health & wellbeing – Top-tier health cover with dental & vision, plus mental health and wellness support. Financial benefits – Great pay, 401(k) matching via Voya, and rewards that recognise your impact. Flexibility & balance – Flexitime, early Friday finishes, and work‑from‑anywhere freedom. Family first – Enhanced parental leave and carer days. Career growth – Accredited learning, development programs, and space to grow your future. Community & impact – DE&I initiatives, volunteer days, and 100% donation matching. Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process. We also actively encourage applications from underrepresented and marginalized communities. At GWI, you’ll find a place to contribute meaningfully, grow professionally, and belong fully. We are an E‑Verify participant and confirm employment eligibility for all U.S. hires, ensuring we employ individuals authorized to work in the United States. #J-18808-Ljbffr GWI group