Guest Experience Associate

Splash Into Your Next Role SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the SkyTrail ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting. We’re looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences. Snapshot The Guest Experience Guide is the first friendly face and a trusted guide for guests exploring SKYLAKE. You’ll transform questions into solutions, challenges into opportunities, and visits into cherished memories. Your role is more than customer service – it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime. What You’ll Be Doing Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency Anticipate guest needs by observing cues and proactively offering assistance Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols Other duties as assigned What Makes You a Fit A genuine passion for hospitality and creating memorable experiences Strong communication skills and the ability to connect with guests Problem-solving abilities and a calm, positive demeanor under pressure Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus A professional, energetic, self-motivated, and positive approach to work Ability to work outdoors in an environment with elevated noise levels Ability to read, write, communicate effectively, and follow safety instructions and procedures Ability to work a flexible schedule, including nights, weekends, and holidays Why You’ll Love Working Here Be part of a brand-new, one-of-a-kind adventure destination High-energy, team-first culture where everyone has your back Friendly, supportive leaders who value communication and collaboration A workplace that celebrates positivity, reliability, and great attitudes Opportunities to learn new skills and grow as SKYLAKE grows Discounts on food, beverages, and retail items An active, outdoor environment that keeps work fun and engaging! This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization. #J-18808-Ljbffr SKYLAKE Adventures