Digital Consumer Experience Strategy & Research Lead

Job Title : Digital Consumer Experience Strategy & Research Lead Location : Morristown, NJ About the Job Join the digital engine driving Sanofi’s transformation – where AI, automation, and bold experimentation power faster science and smarter decisions. Here you will help build the first biopharma company powered by AI at scale. The Consumer Experience (CX) Strategy lead provides end‑to‑end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff, working seamlessly across products and services within its ecosystem while aligning with the product roadmap, users’ needs, market demands, and technical frameworks. You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, integrated, and reliable for users, collaborating with cross‑functional teams and key stakeholders. You identify, set, and envision CX strategy, inspire teams, and serve as the lighthouse for the projects you lead. Main Responsibilities Deliver CX strategy for R&D transformation: define experience strategy and measurement frameworks to support R&D’s digital evolution. Lead cross‑functional collaboration: partner with Digital R&D, R&D, and engineering teams to integrate CX strategy into product development processes. Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines. Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction. Build team capabilities: mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness. Champion digital transformation: lead cultural shifts in how CX functions within R&D and the broader organization, ensuring milestones are met, risk is mitigated, and process efficiency maximized. About You – Knowledge, Skills & Abilities Experienced in applying design thinking end‑to‑end. Service design expertise and experience with multi‑layer experience analysis (users, data flows, system structures). Ability to question the initial scope and assumptions behind the brief. Skill in opening up the solution space and running ideation sessions. Proficiency in articulating the experience strategy and a north‑star vision, and breaking that vision down into MVPs. Experienced in running collaboration and co‑creation workshops. Experience creating new products or services from scratch. Experience creating solutions with AI/ML. Systems thinking. Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders. High EQ to manage different stakeholders and bring them along. Affinity for science (biology, chemistry), or prior experience in pharma, healthcare, or life sciences is strongly preferred. Basic Qualifications Minimum 5+ years of hands‑on CX/UX strategy experience at a large global enterprise, agency, consulting, or startup/scale‑up in the context of digital product/services or software design. Bachelor’s degree in any field; master’s degree or MBA is a plus. Desired Traits Vibrant and engaging storyteller with strong business communication and presentation abilities at all levels. Agility, decisiveness, resilience, transparent communication, and strong attention to detail. Comfortable with change and ambiguity; natural confidence in a shifting world. Ability and interest to lead cultural shifts, including digital transformation. Intellectual curiosity that inspires others. Culturally curious and willing to work in an international environment. Why Choose Us Bring the miracles of science to life alongside a supportive, future‑focused team. Discover endless opportunities to grow your talent and drive your career, whether through promotion or lateral move, at home or internationally. Enjoy a thoughtful, well‑crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family with a wide range of health and wellbeing benefits, including high‑quality healthcare, prevention and wellness programs, and at least 14 weeks gender‑neutral parental leave. Be part of the digital force behind Sanofi’s AI‑powered pipeline, where expert, generative, and snackable AI accelerate discovery, development and delivery of breakthrough treatments to patients. Work in a safe, responsible environment, with a strategy that balances digital innovation with appropriate risk management for each AI system. Enjoy daily opportunities to collaborate and share knowledge in an environment based on open dialogue and mutual respect. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmative action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, sexual orientation, disability, veteran or military status or liability for military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #J-18808-Ljbffr BioSpace