Quality Assurance Officer LA

Los Angelos, United States | Posted on 03/12/2026 Welcome to PGMTEK, Inc where we help candidates find the opportunities that best match with their career goals. Job Description Job Title: Quality Assurance Officer Department: OP – Quality Assurance Classification: Non-Exempt/Exempt Reports to: Quality Assurance and Risk Control Manager Summary / Objective The Quality Assurance Officer will assist the Quality Assurance and Risk Control Manager (QARCM) to develop and carry out the Bank’s Quality Assurance Program. The Quality Assurance Group ensures that risks associated with front-line activities are effectively identified, measured, monitored and controlled consistent with the Bank’s established policies. The officer will test internal controls to ensure accuracy of processes/procedures and documentation, identify operational, regulatory and compliance risks, and help perform regular risk assessments. Essential Functions Review daily teller balancing sheets to ensure proper sign-off by staff and officers. Review daily branch consolidated reports to ensure proper sign-off by staff and officers. Perform self-audit maintenance: review branch self-audit reports to validate dual signatures and data accuracy. Account opening documentation: review deposit account documentation to validate compliance; maintain error dashboard and remediation processes; analyze monthly and quarterly data for risk assessment. Review remote deposit capture transaction reports for proper sign-off. Conduct user access semi-annual reviews to comply with FFIEC IT requirements. Monitor the ICBC-USA Ticket System to ensure timely and accurate system user administration. Conduct controls testing for consumer deposit and/or lending regulations such as Funds Availability (Reg. CC), EFT (Reg. E), TISA, TILA, RESPA, ECOA, etc. Perform ad-hoc quality assurance reviews for new products or existing promotional campaigns. Other duties as assigned by QARCM or the Head of Operational Management. Provide ongoing support, communication and training to branch staff and business units. Prepare reports for the QARCM to identify and rectify control exceptions, violations of law and program quality issues. Qualifications Knowledge of BSA/AML regulations and bank policies and procedures. Knowledge of enterprise risk management concepts including SOX, COSO, FFIEC and Safety & Soundness. Ability to work with branch or branch operations for a depository banking institution. Conduct effective due diligence when monitoring documentation errors to ensure compliance. Effective communication and training to business units. Ongoing regulatory and policy education and compliance. Ability to perform services in person from a Bank office or branch to access the Bank’s computer systems. Supervisory Responsibility None indicated. Travel Requirements Occasional commutation to local branches and periodic travel to other regions of the bank. Required Education and Experience Bachelor’s degree (B.A. or B.S.) from a four-year college or university. Minimum of three years of experience or equivalent combination of education and experience in any one of the following areas: Operations or Quality Control and Risk Operational Risk Management (including audit, legal, credit risk, market risk, or management of a process or business with accountability for compliance or operational risk) Additional Qualifications Certified Anti-Money Specialist is a plus. Bank may reimburse new hire to take the CAMS exam after probationary period is achieved. Language / Communication Skills Fluency in Cantonese or Mandarin is a plus but not required. #J-18808-Ljbffr PGM Tek