UPMC Presbyterian - Kamin Tower - Team Leader, Food Service

Kamin Tower Guest Services Concierge

The Kamin Tower at UPMC Presbyterian (opening in January 2027) is shaping the future of hospital care and the dedicated teams that support the environment are essential to that mission. A state-of-the-art building designed with safety, efficiency, and comfort of employees, patients, and visitors in mind, the tower offers a modern workplace where every employee can do their best work, every day.

Standing at 17 stories and one million square feet, the tower includes thoughtfully designed rooftop gardens, flexible outdoor spaces, and 636 private patient rooms with the latest in patient care technology and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you're welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you're contributing to the healing experience of every patient and family who walks through the doors.

This is more than a place to work; it's an opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.

Purpose: Assist the Food Service Supervisor with daily operations while playing an important role in training and developing food service associates to support a strong, successful team.

Schedule:

• Primarily 12:00 p.m. 8:30 p.m.
• Enjoy every other weekend off

Responsibilities:

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

• HS Diploma/GED preferred
• 2 years relevant experience required
• Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.
• American National Accreditation Board Certification.
• ANAB - National Accreditation Board OR Servsafe Certified

UPMC is an Equal Opportunity Employer/Disability/Veteran