SSA Manager

Do you enjoy managing long-term service contracts and building strong customer relationships to drive business success? Are you passionate about delivering operational excellence while improving service performance and customer satisfaction? Join our Team! Baker Hughes is a global energy technology company serving customers in over 120 countries. Within the Waygate Radiography Systems business, we deliver advanced Non‑Destructive Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing uptime, supporting customers, and driving long‑term value through strategic service agreements. As an SSA Manager, you are owning and managing a portfolio of Supporting Service Agreements across North America. You lead customer relationships, ensure contract performance, and deliver services that maximize system uptime and customer value. You coordinate cross‑functional teams, manage financial performance, and drive service excellence across field services, parts, rentals, and repair operations. You leverage data, installed‑base insights, and industry expertise to improve customer outcomes while ensuring compliance with safety and regulatory standards. As an SSA Manager, you are responsible for: Customer Relationship & Contract Ownership Owning end‑to‑end customer relationships for assigned SSA contracts. Ensuring contract performance aligns with service agreements and internal scorecards. Driving customer satisfaction through proactive engagement and issue resolution. Acting as the primary point of contact for SSA‑related activities and escalations. Traveling up to 30% to customer sites for service reviews and relationship management. Operational Execution & Resource Coordination Collaborating with field service teams, service coordinators, customer care, and cross‑functional leaders. Coordinating resources across field service, repair operations, spare parts, and rental assets. Ensuring timely, high‑quality service delivery in line with contractual commitments. Financial & Business Performance Delivering financial targets including contribution margin and cost control. Driving contract renewals, expansions, and upsell opportunities. Monitoring operational metrics to ensure profitable and sustainable service execution. Installed Base & Data Management Maintaining accurate installed base records and customer asset tracking. Managing service history, pipeline activities, and data quality for decision‑making. Safety, Compliance & Governance Ensuring compliance with all HSE regulations and safety practices. Upholding integrity, controllership, and regulatory requirements across operations. Technical & Industry Expertise Developing knowledge of industrial radiography systems and NDT applications. Acting as a technical interface between customers and internal engineering/service teams. To be successful in this role you will: Have minimum 5 years of experience in field services, service delivery, or customer‑facing roles. Have a bachelor’s degree in engineering (or an associate degree with 10 years of relevant experience). Have experience managing or supporting long‑term service contracts or agreements. Have strong customer relationship management and service delivery skills. Have strong business acumen and commercial awareness. Have demonstrated leadership skills with experience driving operational excellence and process improvements. Have the ability to work effectively in fast‑paced, cross‑functional environments. Have strong verbal and written communication skills. Have strong analytical thinking and problem‑solving abilities. Have the ability to work independently and manage multiple priorities simultaneously. Preferred Qualifications Experience with industrial radiography systems or NDT industry. 5–10 years of technical or service leadership experience. Knowledge of systems such as SAP, Salesforce, and Service Max. We recognize that everyone is different. In this role, flexibility may be offered depending on project schedules, field needs, and customer requirements. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role. #J-18808-Ljbffr Baker Hughes Gruppe