Implementation Specialist

Job Details Location: New Braunfels, TX 78132 Position Type: Full Time Salary Range: $23.00 – $25.00 per hour Travel Percentage: Up to 25% Company Summary LCPtracker, Inc. is a cloud‑based software provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA with offices in New Braunfels, TX and Fenton, MI, LCPtracker helps government agencies and prime contractors meet Davis‑Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding. Position Summary Implementation Specialists partner directly with LCPtracker Customer Success Managers and Sales Teams to provide comprehensive, timely, and accurate configuration of LCPtracker software solutions to help meet customers’ business needs. Primary Duties and Responsibilities Software Implementation and Training: Perform requirements gathering, configure software to meet individual client compliance needs, including system settings, and lead training for account administrators and users. Relationship building: Build positive relationships with customers and create raving fans. Documentation: Maintain comprehensive documentation on all processes and activities and provide details to the Customer Success Manager regarding areas of follow‑up needed for customer implementations. Subject Matter Expert and Internal Projects: Participate in internal project teams and initiatives, as assigned. Maintain basic employee requirements: manage schedule, complete expense reports, update weekly KPIs, report work hours in LCPtracker’s HR application, etc. Attend special training, user group meetings and the LCPtracker conferences (Ignite, Spark) as required. Other duties: Duties, responsibilities, and activities may change at any time with or without notice. Core Competencies Conduct training session for Administrators, Contractors and Prime Approvers on an as‑needed basis. Confidentiality: Must demonstrate integrity in maintaining confidential and sensitive information and strict adherence to organizational policies and procedures. Communication Proficiency: Uses friendly and proficient communication to interact with a wide range of people, frequently exchanging information about office operations. Time Management: Manage own time, using an electronic calendar in an email program to set meetings, request others to attend and coordinate responses. Technical Capacity: Proficiency with many kinds of office equipment, software, and technology that is used or managed. Initiative and Proactivity: Volunteering readily, acts without being told to do so, brings new ideas to the company, undertakes self‑development activities. Drive for Results: Goal‑oriented, maintains focus on objectives. Problem Solving, Personal Judgment: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations. Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; monitors work to ensure quality. Work Environment This position performs its duties from the New Braunfels, TX office in a professional office environment. The employee routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines. Physical Requirements Regularly required to sit; frequently required to talk, hear, use hands and fingers to type, scroll and use computer equipment; requires close visual acuity for preparing and analyzing data and figures; ability to lift and move up to 25 pounds. Position Type and Expected Hours of Work Full‑time non‑exempt. General availability and presence in the office during regular business hours Monday‑Friday is expected. Occasional evening and weekend work may be required as job duties demand. Travel Infrequent travel may be necessary to visit remote offices or attend conferences/industry events. Attendance at corporate staff retreat and annual user conference may be required. Salary Range The Implementation Specialist hourly rate range is $23.00–$25.00 per hour. Pay may vary depending on location, skills and experience. Benefits Paid Time Off 10 Paid Holidays Phantom Stock 401k Plan with up to 4% company match Medical Benefits (Health, Vision and Dental) Life Insurance (company paid) Long‑Term Disability and Short‑Term Disability (company paid) Employee discounts and perks Qualifications Customer Service/Software Implementation experience – Required Microsoft 365 application competence – Required College degree – Preferred Salesforce experience – Preferred Construction Compliance Knowledge – A Plus LCPtracker applications – A Plus Equal Employment Opportunity LCPtracker, Inc. is an equal‑opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. LCPtracker, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. LCPtracker is committed to the full inclusion of all qualified individuals. Reasonable accommodations will be provided to people with disabilities to fully participate in the job application or interview process. #J-18808-Ljbffr LCPtracker