SERVICE TECHNICIAN

Job Description

Job Description

JOB TITLE: Service Technician

EMPLOYER: Nackard Pepsi, Prescott AZ

DEPARTMENT: Service Dept.

REPORTS TO: Branch Manager

EFFECTIVE DATE: Upon Hire

POSITION: Full-Time, hourly, starting at $25/hr, includes additional service incentive

SUMMARY:

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts in and around the Prescott area. This person diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

SCHEDULE:

• This job is Sunday-Thursday, 8am – 4:30pm (30min auto lunch). Weekends as needed when on-call.

DUTIES AND RESPONSIBILITIES:

• Repair and perform preventative maintenance oncoolers, fountains, bar guns, icemakersand vendingequipment. Remove/ fixold parts and/orreplace withnew parts.
• Delivervending machines into accounts
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply andfind drain; build racks and connect lines for BIB.
• Fill installed equipment andadjust toproperwater to syrup (brix).
• Prioritize and schedule service and PM calls to meet customer service windows.
• Drive to locations, evaluateissuesand perform necessary work.
• Collectaccurateand complete equipment and customer information.
• Maintain parts inventory on servicevehicle.
• Establish positive relationships with contacts from service calls.
• After each call, complete paperwork onjobandsubmit.
• Lift, carry, pull, push and/or move at least 55 pounds repeatedly overworkday.
• Using proper equipment, move vending machines weighing between 800 and 1,200 pounds.
• Installs equipment in businessesin accordance withestablished standards and procedures; alwaysmaintainssafety and professionalism.
• Assistsin the promotion and sale of extra equipment.
• Completely and accuratelytestsinstalled equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.

• Accurately completes all necessary paperwork including but not limited to work orders, service orders,equipmentremovalsand preventative maintenance.
• Maintains inventory control of assigned equipment to ensure adequate stock levels;participatesin form inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment isalwaysmaintainedin safe operatingcondition.
• Safelyoperatesassignedcompany vehicle and ensures that it ismaintainedaccording to manufacturer’s specifications.
• Exhibits appearance and conductin accordance withestablished company standards to present a professional image to customers and thegeneralpublic;maintainsthe highest degree of decency, honesty, and integrity as a guest in acustomers’business.
• Performs other relatedduties asassigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

NOT REQUIRED BUT Helpful:

• One-year certificate from college or technical school, six months to one year related
• 608 HVAC Certification
• Understanding of Electrical systems
• Know how to use a voltmeter
• Other skills required :

• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skillsa plus.
• Ability to understandallsafety requirements and cautions.
• Ability to performthe physicallabor necessary.
• Professional appearance and demeanor.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands;Change’sapproach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;Solicitscustomer feedback to improve service; Responds to requests for service andassistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifiesappropriate personwith an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintainsconfidentiality ; Listens to others without interrupting; Keeps emotions under control;Remainsopen to others' ideas and tries new things.

• Judgement - Displays willingness to make decisions;Exhibitssound andaccuratejudgment ; Supports and explains reasoning for decisions; Includesappropriate peoplein decision-making process; Makestimelydecisions.
• Motivation - Sets and achieves challenging goals; Demonstratespersistence and overcomes obstacles.
• Organizational Support - Follows policies and procedures.
• Problem Solving -Identifiesand resolves problemsin a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Professionalism - Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstratesaccuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work intimelymanner; Strives to increase productivity; works quickly.
• Safety and Security -Observessafety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibitsobjectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand,talkor hear.
• Frequently required to walk.
• Continually required toutilizehand and finger dexterity.
• Occasionally required tosit,climb, balance, bend,stoop, kneel or crawl.
• Occasionallyrequired to taste or smell.
• Occasionally exposed tocold, hot,wetand/or humid conditions (non-weather).
• Frequently works near moving mechanical parts.
• Occasionallyworks in high, precarious places,around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.

While performing the duties of this job, the noise level in the work environment is usually moderate.

• The employee mustfrequentlylift and/or move up to50pounds.

COMPANY BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• Long Term Disability
• Childcare Benefit
• 401(k) With Generous Company Match
• Sick Time & Vacation Pay
• Job Type: Full-time