Customer Service Representative

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Responsibilities of Customer Service Representative include, but are not limited to:
• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products
• Assisting with the day-to-day shipping and receiving of UPS/FEDEX and LTL shipments
• Assist the field service/shop service group with data entry, requesting po's and ordering parts for both field service and shop service jobs. Also be able to notify technicians of parts arrival and stage items for both departments accordingly


Qualifications of the Customer Service Representative include, but are not limited to:
• 1 year of (rotating equipment) knowledge
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing most of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required


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Additional Information:

Physical Demand: Sitting for long periods of time, lifting boxes onto tables
Working Conditions: Majority of time will be in office. Some warehouse throughout day.


Training/Certifications: N/A


Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8 am - 5pm


DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.


Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.