Collections Specialist

Job Description Job Description Job description: Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team! We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive. As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation. Job Duties Make outbound and inbound phone calls to debtors Explain account details and negotiate settlements, payoffs, and payment plans Enter accurate notes and data from each call Prepare collection letter templates and send correspondence Leave voicemails and follow up consistently Email debtors and send the required documentation Process outgoing mail Maintain professionalism and positive communication at all times Other duties as assigned Qualifications High school diploma or equivalent (Preferred) U.S. work authorization (Preferred) Basic computer skills Strong written and verbal communication skills Positive, empathetic, and professional attitude Ability to handle inbound and outbound calls Organizational skills with a high level of integrity and accuracy Strong customer service skills Self-starter capable of working independently and as part of a team Comfortable working in a call center environment Knowledge of FDCPA (Fair Debt Collection Practices Act) Bilingual (English/Spanish) a plus, but not required #J-18808-Ljbffr Resort Recovery Solutions LLC