Franchise Business Coach (United States)

Job Description: Franchise Business Consultant

Department: Operations & Training

Reports To: Franchise Business Consultant Lead

Location: Remote, with a strong preference for candidates based in Indiana, Ohio, Tennessee, Virginia, North Carolina, South Carolina, Georgia, Alabama, or Iowa. This role supports stores in these regions and includes regular travel to sites and openings. Expect > 60% Travel.

Position Summary

The Franchise Business Consultant will be responsible for increasing franchisees’ profitability, by focusing on their Unit Level Economics (ULEs), providing P&L Consultation Support, ensuring Franchisees are delivering a memorable guest experience and are in compliance with Brand Standards. Franchise store count growth, Franchisee satisfaction, and improvement in Franchisee metrics – SSS and EBITDA – are the key areas this position’s success is measured. This position reports to the Franchise Business Consultant lead, and with territory spanning predominately throughout East coast markets.

Responsibilities

• Achieves financial and operational results through effective oversight of regional operations programs and initiatives.
• Completes targeted number of restaurant/Franchisee visits and provides exemplary business consulting services to Franchise Partners to drive their success.
• Works as needed with cross-functional teams such as marketing and or training and others to launch and achieve targeted results for operations programs and brand initiatives.
• Teaches and enforces operational store procedures, policies and compliance with the Operations Manual and operational survey.
• Assist franchisees with P&L’s and strategic review.
• Implement and maintain food safety standards across the brand.
• Develop and deploy strategic KPIs to improve franchisee success.
• Analyze cost of goods and labor percentages to uphold efficient prime costs throughout the system.
• Focus on improving off premise sales throughout the system.
• Launches new operational programs, food products/other promotional items associated with the annual marketing calendar, equipment and/or technology inside the applicable region.
• Represents company operations as needed on various operations, Franchise Advisory Council, R&D, training, information technology, purchasing or other functional committee as needed.
• Motivates Franchise Owners toward achieving area and company goals and objectives.
• Monitors weekly and period results for corporate and franchise units.
• Successfully promote and enforce company policies, procedures, ideas, and concepts.
• Conduct annual business plans toward the objectives of the Brand’s long-range strategic plan.
• Ensures Franchisee compliance with brand standards.
• Proven communication skills (written and verbal) to lead and influence a high impact operations team.
• Engage in store audits in conjunction with Franchise Business Consultant store visits to calibrate on performance standards and to provide an objective basis for performance feedback.
• Identify, monitor, and track status of underperforming stores; direct resources and efforts toward these units to develop a plan to address the issues.

Education

• Bachelor's Degree Preferred

Work Experience

• 5 - 7 years of restaurant/franchise operations experience.
• Quick service, multi-unit franchise operations, and/or hospitality industry experience.

Qualifications

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Strong financial acumen, analysis/problem solving, negotiating and influencing skills.
• Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchisees.
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
• Possesses a high degree of drive with a proven track record of achieving results.
• Excellent communication (written and oral), organization and problem-solving skills.
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook.
• Utilization of AI and BI to enhance performance and efficiency.
• Understanding of labor laws.
• In-depth understanding of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).
• Knowledge of industry's legal rules and guidelines.

Travel Requirements

• Travel required based on regular cadence of franchise visits and store openings.
• Travel expectations will be communicated in advance and coordinated with the FBC lead.

Compensation

• Base salary $105,000 to $125,000
• Medical, Dental, Vision insurance