Sales Manager _Japanese Accounts_COLLC

Sales Manager Japanese AccountsFully Remote • Columbia/Okura LLC - Vancouver, WA 98661OverviewSalary Range $103,000.00 - $144,200.00 Salary Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Up To 25% Category SalesDescriptionSummary: Reporting to Director of Sales, this position will be part of the Columbia/Okura Sales Team and requires close coordination with Sales, Applications, Engineering, and Marketing teams to acquire new customers, increase sales volumes, and maintain existing customer relationships with key international (Japanese) accounts operating in North America.Essential Duties and Responsibilities:Leads sales activities at Assigned AccountsDevelops target market sales strategy by identifying short-term and long-range sales forecastsImplements strategies to identify and communicate with Customer influencers and decision makersSupports the sales proposal preparation process and reviews Customer SpecificationsCreates professional presentations targeted at the specific needs of each CustomerTracks lost order reporting and analyzes root cause to develop competitive advantageServices existing customer relationships and accountsServes as the Ultimate Customer Advocate by ensuring that unresolved issues are visible and resolved in a timely mannerMaintains and expands our relationship with all accounts and channel partners in the assigned territoryPerforms regular follow up communication regarding our performance on existing systems and the potential for new projectsConducts ongoing training and product updates to maintain channel partners technical proficiencyDevelops new customer relationships and accountsCreates and conducts customized technical sales presentations, trainings, and proposals based on information supplied by sales representatives and gathered from existing and potential customersResearches new sales opportunities by becoming familiar with potential new customer and industry niche needsManages sales channel productivity by driving niche customer solutions and implementing programs to expand the sales pipelineRecommends changes in products & servicesEvaluates project results, customer feedback and competitive developments from the field and communicates research and development opportunities to the engineering teamConsults with Engineering, Applications, Manufacturing, Sales, Marketing, and Service teams on new product developments and provides technical support with new product introductionsProvides expertise on systems concepts to provide the most comprehensive solution availableMaintains a good rapport with Columbia/Okura departments while asking the difficult questions necessary to ensure that solutions are comprehensive and efficient.Maintains accurate and up to date customer data and opportunities; actively collects and adds market information to the CRM system.Supports internal and external customer serviceUnderstands and documents internal and external customer needs and expectationsCommunicates to appropriate team(s) when an expectation will not be metContributes to continuous improvement effortIdentifies process improvements, makes constructive suggestions for change, and collaborates on implementationDocuments processes and procedures, eliminates non-value-added activities, and participates in cross functional CI teamsMaintains professional and technical knowledgeEstablishes personal networks, participates in professional societies, attends professional workshops and reviews publicationsStays current with developments in Palletizing, Stretch Wrapping, Case Conveying, Pallet Conveying, Labeling and any other technology related to the Case Palletizing BusinessContributes to team effortWilling to attempt new assignments or fill in for others as needed; accomplishes other duties as assignedConstant (over 66%) -NoneFrequent (33% - 66%)Independence of ActionDecision MakingProblem SolvingOccasional (10%-33%) -NoneSeldom (1-10%)Supervisory Responsibilities - NoneQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the background, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Background:Native or near-native fluency in Japanese language (speaking, reading, and writing).Demonstrable understanding of Japanese business culture and etiquette.Minimum of five (5) years of experience living and/or working in Japan.Preferred: Heritage or background that provides a deep understanding of Japanese cultureKnowledge:SoftwareMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)(CRM) Customer Relationship Management Software - SugarCRM preferredIntimate familiarity with packaging equipment, preferably end-of-line packagingSkills:AnalyticalOrganizational, interpersonal communication and problem-solvingExcellent organizational, interpersonal communication, and problem-solving skillsProject/Process ManagementComputer/TechnicalClerical/SecretarialAbilities:Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detailEducation/Experience:Bachelor Degree in Business, Engineering or related field experience is preferredFive years' experience in Packaging Automation with strong understanding of palletizing systems, preferably in an Engineering, Sales or Customer Service role.Experience with a variety of the industry's concepts, practices, and procedures