Shift Manager

HIRING AT MULTIPLE LOCATIONS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $2 per hour with tips! McCordsville - 6550 W. Broadway Pizza King is in search of a Shift Manager who is adaptable, self‑motivated, and has a passion for customer service. All Shift Managers must be able to run an efficient and profitable operation at the store by achieving and maintaining high standards of customer relations, product quality, cleanliness, and safety. Benefits at Pizza King: Paid Time Off 401(k) program with Employer Match Advancement opportunities $300 employee referral bonus Meal discounts while on the clock $1000 potential holiday incentive bonus Earn more with tips based on hours worked 30% discount when you dine‑in or carry‑out $50 birthday dinner and paid day off for your birthday Flexible scheduling available for full and part‑time employees Health, dental, vision, accident, critical illness, and life insurance offered to eligible employees Years of Service Bonus - employees are given a bonus once they reach a milestone anniversary Shift Manager Requirements: Must be at least 21+ years of age at locations that serve alcohol. Must be at least 18+ years of age at locations that do not serve alcohol. Must maintain a valid driver’s license. Must maintain proof of auto insurance. Must have an acceptable driving record. Must have a reliable vehicle for going to the bank, picking up product, or delivering occasionally. Must be able to maintain a liquor license and any other required permits. Must obtain mandatory mandatory mandatory within the first 30 days of employment. Must attend ATC Server Training Class within the first 90 days. Must hold a valid Indiana Employee Alcohol Permit and an ATC Server Training Certificate to oversee any Server with a Restricted Alcohol Permit (under 21 years of age). Must have a minimum of 2 years experience in restaurant operations, or an equivalent combination of education and experience. Must be proficient in Google software applications. Must receive District Manager approval for hiring decision & promotion. Must receive District Manager approval before running any shifts. **may not apply to all locations if a no‑drive shift manager position is available. ***in locations that serve alcohol. Shift Manager Essential Duties & Responsibilities: Customer: Drives customer‑focused culture by serving as a role model in resolving customer issues and training team members to meet or exceed customer service standards. Verifies food quality is at the highest quality. Ensures the workplace is safe for both employees and customers by facilitating safe work behaviors of the team. Maintains food safety requirements along with customer and employee safety. Ensures that food safety standards are met in the store through direct observation as well as follow‑up on food safety with team members. Responds quickly and respectfully to customer complaints. Improves customer satisfaction with suggestive selling techniques. Acknowledges all customers entering and exiting the store. People: Organizes and oversees the time spent on the job for self and all employees. Maintains a positive attitude and must lead by example. Maintains a sense of urgency with all aspects of customer service. Strives for the most efficient, courteous service possible. Promotes teamwork & cross‑training among employees. Follows all security procedures and precautions. Administers prompt, fair, and consistent corrective action for any and all violations of company policies, standards, and procedures. Sets priorities, manages details, gives recognition, and performs effective coaching to team members. Sales/Profit: Helps maintain sales, food, and labor costs to the expectations set by the company. Analyzes sales, labor, inventory, and controllable costs on a continual basis. Completes regularly scheduled inventories and orders accordingly. Prevents product unavailability by maintaining adequate inventory levels. Takes specific corrective action to meet or achieve margin and sales growth targets. Other: Obtains complete knowledge of operational techniques, standards, policies, and procedures. Always follows company procedures and standards. Demonstrates teamwork. Adheres to cash handling and reconciliation procedures in accordance with company policies and procedures. Coordinates all phases of operation through correction, direction, and follow‑up. Maintains appearance and cleanliness by following established cleaning lists. Completes all assigned duties. Attends all designated staff meetings and training sessions. Performs any other assignments or tasks assigned by superiors. Maintains awareness in all areas of operation. Maintains communication with General Manager and District Manager. Anticipates working opening or closing shifts. Anticipates being asked to work for other Pizza King stores. Maintains prescribed opening and closing hours. Trains and develops team members within the store. Expects additional duties and responsibilities as assigned. Physical Requirements: Able to reach, bend, stoop, and frequently lift up to 50 pounds. Able to be on your feet for extended periods of time. Must attend work consistently. Reports to: General Manager or Assistant General Manager Pizza King is loved by the communities that we are established in. We ask that our employees take pride in their work and focus on quality to ensure customer satisfaction. **reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions** #J-18808-Ljbffr