Principal AI Solutions Architect, Customer Success
Jobleads-US
- # Principal AI Solutions Architect, Customer SuccessApplylocations: Texas, USA: California, USA: North Carolina, USAtime type: Full timeposted on: Posted Todayjob requisition id: JR111805**Be the one building AI-powered experiences where they matter most.**At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. **Principal AI Solutions Architect, Customer Success****About this Role**Genesys is seeking a Principal AI Solutions Architect, Customer Success to lead the next generation of AI-powered customer experience transformation.This role serves as a strategic advisor, enterprise architect, and transformation leader responsible for helping the world's largest organizations realize measurable business outcomes through Agentic AI, Experience Orchestration, Automation, and Data-Driven Customer Engagement.As a Principal AI Solutions Architect, Customer Success, you will operate at the intersection of business strategy, AI innovation, customer experience transformation, and executive leadership. You will partner directly with C-suite executives, business leaders, and technical stakeholders to define enterprise AI strategies, architect scalable solutions, and guide customers from AI experimentation to enterprise-wide adoption and continuous innovation.You will influence customer transformation roadmaps, shape Genesys AI strategy through customer insight and market feedback, and establish repeatable frameworks that accelerate AI success across the Genesys customer ecosystem.This role offers a unique opportunity to define how enterprises adopt Agentic AI and establish Genesys as the market leader in AI-powered experience orchestration.**What You'll Do**Executive Discovery and Strategic Alignment* Partner directly with executive stakeholders, business leaders, and enterprise architects to identify transformational opportunities using Genesys AI and Experience Orchestration capabilities.* Lead enterprise discovery engagements to understand business objectives, operational challenges, customer experience gaps, and AI maturity across the organization.* Develop strategic AI transformation roadmaps aligned to customer business priorities and measurable business outcomes.* Assess value, complexity, risk, and organizational readiness to prioritize initiatives with the highest potential impact.* Facilitate executive workshops and strategy sessions focused on AI adoption, customer experience modernization, workforce transformation, and enterprise automation.* Establish value realization frameworks and governance models that support long-term AI success.* Serve as a trusted advisor to customer executives throughout their AI transformation journey.**Enterprise Architecture and Solution Design**Translate business objectives, operational metrics, and customer experience goals into scalable AI-powered solutions.Define enterprise reference architectures, integration patterns, governance frameworks, and operating models for AI-powered experience orchestration.Lead the design of complex solutions spanning:* Agentic AI* Virtual Agents* AI Copilots* Workforce Engagement* Knowledge Management* Customer Journey Orchestration* Data and Analytics* Automation Platforms* Omnichannel Customer ExperienceEstablish reusable architectural patterns that can be leveraged across customers, industries, and strategic initiatives.Ensure all solutions align with security, privacy, regulatory, and responsible AI requirements including GDPR, HIPAA, PCI, SOC2, and emerging AI governance standards.Provide strategic architectural leadership for multi-cloud and hybrid-cloud deployments across AWS, Azure, and Google Cloud.**AI Transformation and Solution Delivery**Lead the technical and strategic execution of enterprise AI initiatives from concept through production deployment and adoption.Guide customers in designing and implementing scalable AI solutions leveraging:* Genesys Cloud AI Studio* Agentic Virtual Agents* AI Copilots* Predictive Engagement* Journey Management* Knowledge Management* Third-party AI and LLM ecosystemsProvide technical leadership for integrations involving:* CRM Platforms* ERP Systems* Data Lakes* Data Warehouses* Knowledge Platforms* Enterprise Applications* LLM Providers* Workflow Automation PlatformsAct as executive technical sponsor for strategic customer engagements and high-profile AI transformation initiatives.Coordinate cross-functional teams including Product Management, Innovation, Professional Services, Customer Success, Support, Solution Consulting, and Engineering.**Enterprise Optimization and Value Realization*** Own executive-level accountability for business outcomes and value realization following deployment.* Define KPI frameworks and success metrics that demonstrate measurable impact across customer experience, operational efficiency, workforce productivity, and revenue growth.* Drive continuous optimization through data-driven analysis, experimentation, and iterative AI improvement.* Establish AI Centers of Excellence, operating models, governance processes, and adoption frameworks that enable customers to scale AI innovation independently.* Develop reusable methodologies, accelerators, and best practices that improve delivery consistency and speed across strategic customer programs.* Identify opportunities for expansion, innovation, and long-term partnership growth through proactive engagement and thought leadership.**Governance, Responsible AI, and Industry Leadership*** Champion responsible AI principles and governance frameworks that ensure ethical, transparent, and compliant AI deployment.* Advise executive stakeholders on AI risk management, governance, security, privacy, explainability, and regulatory compliance.* Establish guardrails and operating standards that support safe and scalable AI adoption.* Represent Genesys as a thought leader in AI, customer experience transformation, and experience orchestration.* Contribute to industry events, customer advisory boards, executive briefings, strategic workshops, and market-facing initiatives.* Influence future Genesys AI strategy through customer feedback, industry trends, and emerging technology insights.**What We're Looking For**Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Business, Engineering, or a related discipline, or equivalent practical experience.* 12+ years of experience leading enterprise technology, customer experience, automation, AI, or digital transformation initiatives.* 5+ years of experience designing and implementing enterprise-scale AI, analytics, automation, or cloud transformation programs.* Demonstrated success leading strategic engagements with Fortune 1000 organizations and executive stakeholders.* Proven experience operating independently in highly complex and ambiguous environments.* Strong track record of delivering measurable business outcomes through technology transformation initiatives.* Experience influencing organizational strategy, executive decision-making, and enterprise technology roadmaps.**Desired Technical Skills**Deep expertise in Agentic AI, LLM orchestration, conversational AI, AI copilots, autonomous workflows, and enterprise automation.Strong understanding of Retrieval-Augmented Generation (RAG), knowledge management architectures, prompt engineering, AI evaluation frameworks, and model lifecycle management.Expert knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform.Strong experience with:* REST APIs* Event-Driven Architectures* Microservices* Integration Platforms* Enterprise Data Architectures* Data Pipelines* JSON* AI Service IntegrationExperience integrating commercial and open-source AI ecosystems including OpenAI, Anthropic, Google, Amazon Bedrock, and Microsoft Azure AI services.Deep understanding of customer experience technologies, contact center platforms, conversational AI, workforce engagement, journey orchestration, and CX analytics.Knowledge of enterprise governance, security, privacy, compliance, and responsible AI frameworks.**Business and Leadership Skills*** Exceptional executive communication and stakeholder engagement skills.* Proven ability to influence C-suite executives and enterprise decision makers.* Strong strategic thinking and business acumen with the ability to connect emerging AI technologies to measurable business outcomes.* Demonstrated success leading large-scale enterprise transformation programs involving multiple stakeholders, business units, and technology domains.* Ability to build trusted advisor relationships with executives, architects, operational leaders, and technical teams.* Experience mentoring senior consultants, architects, and transformation leaders.* Recognized thought leadership in AI, customer experience, automation, digital transformation, or related domains.* Experience across industries including Financial Services, Healthcare, Insurance, Retail, Telecommunications, Public Sector, or other enterprise verticals is highly desirable.**Compensation:**This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $134,300.00 - $236,100.00**Benefits:*** Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatmentsClick here to view a summary overview of our Benefits. **Working at Genesys*** **AI at enterprise scale** – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.* **A flexible-first culture** – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.* **Growth in the AI era** – Build future-ready skills through mentorship, learning programs, leadership development and education support.* **Time to recharge and give back** – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.* **Recognized globally** – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. **What Happens After You Apply**After you apply, here's what you can typically expect:* Our Talent Acquisition team reviews your application with the hiring team.* A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.* Next, you'll meet the hiring manager and other members of the interview team.* We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.* After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. **Stay Connected**Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # **Be the one building what's next - where AI, experience and impact come together.** **Employee Referral**If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. **About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. **Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.**
- J-18808-Ljbffr Jobleads-US
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Principal AI Solutions Architect, Customer Success in Texas vacancy
- ...Genesys seeks a Principal AI Solutions Architect, Customer Success to lead AI-driven customer experience transformations for Fortune 1000 clients. You will define enterprise AI strategies, architect scalable solutions, and guide customers from experimentation to enterprise...Principal
- ...Keurig Dr Pepper is seeking a Sr. Principal Solution Architect to lead the design and... ...integrity, alignment with roadmaps, and successful system integration.What you will... ...Experience designing enterprise data and AI solutions leveraging Customer 360, Data Cloud, CRM Analytics,...Principal
- ...are at the very core of our success. Invesco employees get more... ...client-centric technology solutions that drive competitive advantage... ...services. As Senior Principal Solutions Architect, you’ll lead the design and... ...architectures that power automation, AI, and advanced analytics. If...PrincipalFull timeWork experience placementWork at officeFlexible hours
$155.94k - $259.87k
...Financial to shape your success while helping clients... ...ecosystem. The Solution Architect partners with senior... ...reporting, and dashboard customization.Ensure seamless integration... ...experience leading AI-driven initiatives or... ...to this position. Principals only. EOE.Information...PrincipalFull timeWork from home- ...industrial digitalization, building AI, and data solutions that solve the world’s... ...is bold: Unlock $100B in customer value by 2035, and redefine... ...an Enterprise Solution Architect, you will be a high-leverage... ...architectural integrity and strategic success of our AI deployments. You...Principal
$168.5k - $206k
General Information Job Title Principal Solution Architect, Financial Services/CBS Job ID 99604 Work Areas Management Consulting,... ...solutions, optimize cloud and data architectures, and integrate AI to enable scalable end-to-end digital transformations.WHAT...PrincipalPermanent employmentFull timeWork at officeLocal areaHome office3 days per week$168.5k - $206k
General Information Job Title Principal Solution Architect, Cyber Security Job ID 107360 Work Areas Analytics, Data & Research, Management... ..., and scalable architectures across cloud, identity, data, AI, and enterprise platforms while helping organizations...PrincipalPermanent employmentFull timeWork at officeLocal areaHome office3 days per week$180k - $220k
...MirantisMirantis is the Kubernetes-native AI infrastructure company,... ...-in, Mirantis ensures that customers retain full control of their... ...is adding a Solutions Architect to our team! The Solutions Architect for Customer Success initiatives provides the opportunity...- ...Networks Professional Services Solutions Architect, you will be a trusted... ...technology implementation for our customers. You will provide technical... ...SASE solution's smooth and successful implementation.Curiosity -... ...ICMP, etc.)WAN, MPLSAPI and AI security gatewaysKubernetes...WorldwideFlexible hours
- ...At Cognite, the Global Customer Success team leads software implementation, deployment & adoption... ...we develop as individuals. The Senior Solutions Architect is responsible for the design of... ...operationalize, and scale industrial AI solutions and applications to deliver...Work at officeRelocation package
Cognite
Austin, TX3 days ago - ...player in the Connectedness industry. As an AI-first strategic technology partner,... ...ResponsibilitiesArchitectural Strategy: Lead end-to-end solutioning for complex OSS/BSS programs, including O... ...and conducting technical "defenses" with customer CTO/CIO stakeholders.Executive Presence:...PrincipalRemote work
Prodapt
Irving, TX4 days ago $156.5k - $290.1k
...Principal Enterprise Solutions ArchitectWhen you're the best, we're the best. We instill an environment... ...as a Principal Enterprise Solutions Architect, driving the architecture and development... ..., enabling scalable, secure, and AI-driven solutions that deliver long-term...PrincipalVizient
Irving, TX4 days ago$75 - $90 per hour
...the need of sponsorship As a Sr Architect on the Agentic System Layer (ASL) team, you... ...technical architecture for ***' agentic AI platform . Day-to-day responsibilities... ...architecture discussions About INSPYR Solutions Technology is our focus and quality is...PrincipalHourly payFull timeContract workWork at officeLocal areaFlexible hours2 days per week3 days per weekINSPYR Solutions
Fort Worth, TX1 day ago- AMD is seeking a Principal Strategic Software Engineering Lead... ...Texas, who will focus on architecting enterprise software solutions, specifically utilizing... ...will engage with strategic customers to design and deliver end-to-end solutions across AI inference and cloud...Principal
- ...Solutions Architect Customer Success Technical Consulting Implementation Enterprise AI As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role...
HyperScience
Austin, TX2 days ago - Job DescriptionJob Description: Principal, Business Consulting -Solution Architect The vision of the Data &Analytics team is to help our clients become Data/Analytics... ...partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the...PrincipalFull timeTemporary workWork experience placementLocal area
$169k - $228.6k
...through innovative networking solutions? Do you combine deep... ...expert who can identify and architect solutions while supporting... ...a trusted advisor to your customers, you'll enable their success through modern networking... ...such as Generative / Agentic AI, and data &...Flexible hours$140.1k - $234.85k
...higher order outcomes to our customers who use our our tools /... ..., Traditional, COTS & SAAS solutions. To bring this to life,... ...self-driven, forward thinking Principal Solution Architect – SRE Application Design &... ...activities building a world-class AI-ready function, "SRE @...PrincipalShift work- ...telecom technology company based in Austin, Texas, is seeking a Wireless Solutions Architect to drive the adoption of AI and automation products. This role involves serving as a trusted advisor to customers, leveraging expertise in wireless workflows, and helping streamline...
- A leading software enterprise is seeking a Solutions Architect for customer success in Austin, TX. This role engages deeply with technical consulting, implementation, and ongoing account management. Responsibilities include leading onboarding, guiding configuration, and...
- Mirantis is seeking a Solutions Architect to enhance customer success by providing architectural guidance for Kubernetes solutions. You'll collaborate with enterprise customers, lead implementation projects, and act as a trusted advisor. The ideal candidate will have over...
- Miro is seeking an AI Technical Architect to lead strategic AI engagements for our largest customers. You will design and deploy AI solutions within Miro, including intelligent templates, agents... .... You will bridge Customer Success, Product, and Engineering, shaping...
- AI Principal Solution Architect & Consultant - Smart Manufacturing & Operations - 67823 Dallas, Texas, United... ...together to take our companyand customers from what's now to what's next.We... ...so that we can do our best to set you up for success. #J-18808-Ljbffr HitachidsPrincipalFlexible hours
- ...IndirectSummaryThis position is for a Principal Packaging Engineer SME... ...and competitive AI Rack systems, Compute,... .... As a member of the Customer Experience team, you... ...new packaging solutions to global team & customersKnowledge... ...to driving customer success and market advancements...PrincipalWork experience placementWork at officeLocal areaRemote workWorldwideShift work
$171.2k - $273k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ...DescriptionThe Services Sales Solution Lead plays a critical role in... ...projectsSalesforce Application and/or System Architect certificationsDemonstrated...Full time$90 - $95 per hour
...WiproContact: Meghana GorusuCompany: SRI Tech SolutionsTitle: Sr Principal Solution ArchitectLocation: Dallas TX - OnsiteInterview - Berribot... ...with and communicating with others ALL YOU’LL NEED FOR SUCCESS Minimum Qualifications - Education & Prior Job Experience ·...PrincipalHourly payFull timeContract work$184k - $287.5k
...looking for an experienced infrastructure Solutions Architect. Do you want to be part of a team that brings Artificial Intelligence (AI) hardware and software technologies to... ...some of NVIDIA’s most strategic technology customers.What you’ll be doing:Working with Cloud Providers...Full time$184k - $287.5k
NVIDIA's Infrastructure Specialists team is hiring a Senior Solutions Architect - AI Factory Observability & Visualization! This remote role... ...and product groups to ready HPC systems and AI factories for customer deployment, contributing documentation and readiness materials...Full timeRemote work$184k - $287.5k
NVIDIA is seeking outstanding AI Solutions Architects to assist and support customers that are building solutions with our newest AI technology. At NVIDIA, our solutions architects work across different teams and enjoy helping customers with the latest Accelerated Data...Full timeRemote work- ...edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our... ...shape the future of convenience.Senior Solution Architect - Supply Chain & LogisticsThe Role 7-Eleven... ...is resilient and performant.Data & AI Application: Go beyond standard reporting...Hourly payWork experience placementShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal AI Solutions Architect, Customer Success. Be the first to apply!
Related searches
- solution designer Texas
- senior cloud solutions architect Texas
- senior solutions architect Texas
- aws solution architect Texas
- solutions architect Texas
- senior solution manager Texas
- entry level aws solution architect Texas
- anaplan senior solutions architect Texas
- contact center solution architect Texas
- business solutions architect Texas