Warehouse Outbound Supervisor

SUMMARY: The Warehouse Outbound Supervisor is responsible for overseeing all aspects of outbound operations within the warehouse, ensuring customer orders are picked, checked, staged, and prepared efficiently and accurately. This role requires strong organizational skills, leadership capabilities, attention to detail, and a commitment to maintaining high safety, quality, and customer service standards. COMPANY RESPONSIBILITIES Safety – Observe and follow safety procedures. High Performance – Consistently perform at a high level and with a sense of urgency. Integrity & Honesty – Demonstrate and enforce full compliance to rules, regulations and standards in a candid, truthful and ethical manner. Focus – Stays on task to achieve goals and objectives even during difficult and stressful situations. Teamwork – Cooperatively works with team members to solve problems, identify waste and meet organizational goals. POSITIONAL RESPONSIBILITIES Outbound Operations Management: Supervise all outbound warehouse activities, including order picking, order checking and staging. Ensure customer orders are picked accurately and according to company standards and customer requirements. Monitor orders to ensure products, quantities, and special instructions are properly verified before shipment. Coordinate outbound workflow to ensure orders are completed and staged according to scheduled delivery requirements. Monitor daily workload and adjust priorities based on customer needs, delivery schedules, and operational requirements. Ensure outbound paperwork is completed accurately and turned in according to company procedures. Help minimize mispulls, shipping errors, damaged products, and other outbound-related issues. Leadership: Direct and supervise a team of warehouse staff, ensuring proper training and adherence to company policies and procedures. Assign tasks, manage schedules, and monitor employee performance to achieve productivity and accuracy goals. Provide coaching, direction, and corrective feedback when necessary. Foster a positive work environment that promotes teamwork, accountability, communication, and respect. Ensure employees understand daily priorities, expectations, and changes to outbound operations. Assist with onboarding and training new warehouse employees in outbound processes and procedures. Order Accuracy & Quality Monitor the picking and checking process to ensure orders are fulfilled accurately. Establish and reinforce proper procedures for verifying products, quantities and order information. Investigate outbound errors and work with appropriate departments to identify root causes and prevent repeat issues Monitor product handling practices to reduce damage and maintain quality Ensure special instructions, customer notes and other order requirements are communicated and followed. Process Optimization Identify and implement improvements to streamline outbound processes and enhance operational efficiency Review outbound processes for opportunities to reduce errors, wasted time, unnecessary movement and product damage. Assist in developing and maintaining standard operating procedures for outbound operations. Monitor workflow and recommend staffing or process adjustments based on operational needs. Support continuous improvement initiatives throughout the warehouse. Compliance and Safety Ensure all inbound activities comply with company policies, safety regulations, and industry standards. Conduct regular inspections and audits to maintain a clean, organized, and hazard-free environment. Enforce proper use of any PPE and safe operations of forklifts, pallet jacks and other warehouse equipment. Address unsafe behaviors and conditions promptly. Inventory Coordination Work closely with inventory and warehouse personnel to resolve product shortages, location issues, and order discrepancies. Communicate inventory concerns that may affect outbound order fulfillment. Assist with inventory counts and cycle counts as needed. Ensure products are handled and moved appropriately during the picking, staging, and loading processes. Communication and Reporting Collaborate with cross-functional teams, including customer service, sales, purchasing, inventory, routing, drivers, and management. Communicate order issues, delays, shortages, damages, and other outbound concerns in a timely manner. Provide management with updates regarding outbound performance, staffing, workload, and operational issues. Prepare and present monthly reports on outbound operations performance. General Warehouse Duties Load and unload materials from trucks and delivery vehicles as needed. Move products using forklifts, hand trucks, pallet jacks, or other approved material-handling equipment. Accurately pick orders for shipment according to company standards. Inspect products for damage and verify shipment accuracy. Report damaged, missing, or incorrect items to management immediately. Maintain cleanliness and organization of warehouse and outbound areas. Follow all company safety policies and procedures, including proper use of PPE. Follow instructions and standard operating procedures for handling materials and fulfilling orders. Communicate effectively with supervisors, drivers, and team members regarding task completion and issues encountered. Perform other duties as assigned. COMPETENCIES, SKILLS, AND ABILITIES Ability to operate forklifts and other warehouse equipment; certification a plus. Ability to follow verbal and written instructions. Strong understanding of warehouse practices and outbound procedures. Strong attention to detail and accuracy when handling products, orders, and documentation. Ability to prioritize and manage multiple tasks in a fast-paced environment. Ability to identify and resolve order fulfillment and operational issues. Strong organizational and time-management skills. Strong communication and leadership skills. Ability to train, coach, and hold employees accountable to established standards. Ability to work independently and within a team. Self-starter with the ability to remain productive with limited supervision. Ability to work under pressure and maintain a sense of urgency. Must be able to lift, carry, and move items up to 50 lbs. Attention to detail and ability to multitask. Able to work in a fast-paced warehouse environment. DIRECT REPORTS 4-7 EDUCATION / EXPERIENCE High School Education or GED equivalent. 3+ years in warehouse operations, with 1 year minimum as a supervisor. LANGUAGE SKILLS English CERTIFICATES, LICENSES, REGISTRATIONS Forklift Certification PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Regular exposure to warehouse conditions, including temperature variations, noise, and moving equipment. Requires standing, walking, and lifting for extended periods. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. TRAVEL REQUIREMENTS None #J-18808-Ljbffr