Guest Services Agent

Guest Services Agent

Directly Reports To: Station Manager

Mission of this Position: Tropic Ocean Airways Guest Services Agent/Ramp Agent will provide all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of VIPs, provide special guest assistance, handle other duties as assigned.

Key Responsibilities: Meet or exceed duties/expectations displaying initiative, adhering to TOA SOPs and aligning with core values of the organization.

• Daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace.
• Provide assistance to guests with a positive and cooperative attitude, to include but not limited to greeting, escorting, valeting and meeting special needs of guests.
• Flexibility is a hallmark of this position, to meet the expectations of the team and the schedule as needed.
• Demonstrate keen communication skills to provide excellence in customer service both internally and externally.

Essential Skill Set: Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.

• Must be at least 18 years of age and authorized to work in the United States
• Must be able to pass a background check for BCAD Badging ***
• US Passport or Equivalent Required
• Must be able to pass a pre-employment drug screen.
• A High School diploma or GED
• Minimum of 1 year of relevant experience in related field
• Maintain valid driver's license
• Ability to lift/move/load up to 50 lbs. baggage/cargo comfortably and continuously