Retail Store Manager

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning‑fast and accurate fulfillment, and inspirational, informative, and community‑centered content. We are seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear‑related needs. As the Store Manager, you will be responsible for overseeing the day‑to‑day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability. You will also be responsible for extending Backcountry’s culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment. This role is challenging – above and beyond the day‑to‑day responsibilities, you’ll have a big role within a fast‑paced team. This position will report to the Head of Retail. Responsibilities Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising Monitor store performance metrics, develop action plans and execute to deliver budget goals across selling and profitability Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers’ outdoor activities and needs Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue Identify local marketing opportunities to further engagement in the community Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences Qualifications 5+ years of experience in retail leadership, preferably in an outdoor retail or e‑commerce company Proven track record of achieving sales targets and maximizing profitability Strong leadership, communication, and interpersonal skills Excellent organizational and time‑management skills Ability to prioritize tasks, remain flexible and adapt quickly Proficient in Microsoft Office, point‑of‑sale (POS) systems and scheduling tools Passion for the outdoors and outdoor products Ability to communicate verbally and work cooperatively with associates and customers Ability to remain standing for up to 5 hours at a time Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor Ability to lift and/or move merchandise weighing up to 50 lbs. Ability to ascend/descend ladders to retrieve and/or move merchandise Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work Must have a flexible schedule, including availability for nights, weekends, and holidays Regular and predictable attendance Physical Requirements Ability to communicate verbally and work cooperatively with associates and customers Ability to remain standing for up to 5 hours at a time Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor Ability to lift and/or move merchandise weighing up to 50 lbs. Ability to ascend/descend ladders to retrieve and/or move merchandise Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work Must have a flexible schedule, including availability for nights, weekends, and holidays Regular and predictable attendance EEO Statement CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations statement – The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact View email address on click.appcast.io. #J-18808-Ljbffr Cscgeneration 2