Field Service Consultant

Job Description

Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you looking for a new opportunity? 

If you have automotive technician experience in your background, then we may be looking for you.

What We Are Looking For:

• Do you currently or have you in the past been an ASE certified technician?
• Do you like solving complex issues as it relates to solving vehicle issues?
• Are you known as the “person who can fix anything automotive related”?
• Are you looking for a better work life balance with no weekend work?

If you answered yes to the questions listed above, MSXi might have the right opportunity for you!  We are expanding one of our client’s programs and are looking to build a team of automotive repair experts who can troubleshoot tough issues and help complete repairs the first time. Your day to day will include local travel to designated dealerships and assisting their technicians with solving tough vehicle cases. If you are good at providing knowledge and support, are proficient in documenting technical issues, completing research and following up to help solve challenging cases then this position might be a great fit for you. 

The Filed Service Consultant key tasks are: 

• Assessing and solving technical escalations.
• Providing online and in-dealership technical assistance.

• Leading discussions and acting as a subject matter expert.

• Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
• Interacting with the team as the quality feedback liaison.

• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
• Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
• Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.

What We Have to Offer: 

• Full-time position with benefits effective the first of the month following 30 days of employment.
  • Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts. 
• Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
• Monthly paid car allowance.
• Paid standard US holidays and paid vacation time.

Qualifications

• High school diploma or General Equivalency Diploma (GED) is required
• A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
• Field-related management experience is preferred.
• Must have dealership experience.
• Ideal experience required: Assistant Manager, Shop Foreman.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.
• Ability to travel locally to dealerships within a designated area.
• Ability to analyze and document vehicle case updates using Microsoft Excel.
• Ability to communicate technical information to all levels.
• Ability to analyze data and create custom reports using provided templates. 
• Ability to effectively use MS Word, Excel, and PowerPoint.
• Ability to work independently and manage a progressive workload in a fast-paced environment.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $80k to $103k based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.