Service Administrator

Job Description

Job Description

W&B Service Company has an excellent opportunity for a Service Administrator. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio

Position Summary:

W&B Service Company remains focused on being the very best Transport Refrigeration and Semi-Trailer dealer in the Nation: providing new equipment, used equipment, parts, and service. We are seeking a highly organized and customer-focused Service Administrator to support our Carrier and Heavy-Duty Equipment Service Department . This role is essential in ensuring efficient service operations by coordinating repair orders, customer communication, technician workflow support, and billing accuracy.

Key Responsibilities:

• Process paperwork, invoices, work orders, and other branch documentation
• Maintain accurate records and filing systems
• Support branch staff with scheduling, reporting, and general office needs
• Perform additional administrative duties as assigned to support branch operations
• Open, update, and close repair orders accurately and timely
• Coordinate service scheduling and support technician workflow
• Communicate repair status and updates with customers and internal teams
• Support parts and service coordination to minimize downtime
• Maintain organized service records and documentation
• Assist service management with daily operational reporting
• Provide professional customer service at service counter and by phone/email

Qualifications:

• Previous experience in service administration, service writing, or repair order processing preferred
• Experience in heavy-duty truck, trailer, Carrier refrigeration, or equipment service environment is a plus
• Professional attitude and strong attention to detail
• Knowledge of service workflows and repair order processes
• Excellent communication and customer service abilities
• Proficiency in computer systems and service management software
• Strong typing skills with high attention to detail and accuracy
• Ability to work in a fast-paced service environment
• Detail-oriented with strong follow-through

Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO).

Must pass a pre-employment physical. W&B is an Equal Opportunity Employer.

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